Inside Contractor Sales

Viking Inc; Warren (ME); On-site; USD 45,000 - 65,000; Full time

Job summary

Viking Inc. in Warren, ME is seeking a customer-focused representative to develop strong relationships with existing and potential customers. You will provide informative, friendly service and process orders in person, by phone, or email, while supporting daily operations.

The role emphasizes up-selling, accurate payments, and keeping stock levels healthy. Ideal candidates read, write and speak English, have basic math skills and proficiency with MS Office.

Qualifications

• Basic literacy and math skills required.
• Proficiency with Microsoft Office products.
• Minimum 2 years in building materials or related field.
• Detail-oriented with a strong work ethic.

Responsibilities

• Follow up on quotes and outstanding orders.
• Develop and expand existing accounts.
• Provide high level customer service for client satisfaction.
• Respond to customer questions promptly and courteously.
• Process orders in person, by phone or email.
• Coordinate with dispatch to ensure delivery efficiency.
• Suggest products and upsell where appropriate.
• Handle payments and apply to customer accounts.
• Keep store and warehouse shelves stocked.

Skills

Reading & writing English

Basic math

Microsoft Office

Building materials knowledge

Attention to detail

Self-motivation

Teamwork

Communication

Tools

Microsoft Office

Job description

Salary Range: $45,000.00 To $65,000.00 Annually

IMMEDIATE SUPERVISOR: Store Manager

BASIC FUNCTION: responsible for representing the company in developing excellent customer relationships with all existing and potential customers through informative, efficient and friendly service.

RESPONSIBILITIES(other duties may be assigned as needed):

• Follow up on quotes, outstanding orders, etc
• Develop, lead and expand existing accounts
• Provide a high level of customer service to ensure clients complete satisfaction
• Develop relationships with customers responding to their questions efficiently and courteously
• Process orders in person, on phone or via email
• Efficient communication with dispatcher coordinating delivery requests to ensure efficiency and customer satisfaction
• Discussing features and benefits of products and services
• Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job
• Answering incoming phone calls and emails to assist customers in a timely manner
• Accepting payment and applying it to the appropriate customer account
• Reordering products to keep the store and warehouse shelves well stocked

SKILLS, KNOWLEDGE &ABILITIES:

• Ability to read, write, and speak in English
• Able to complete basic math and measurement skills
• Proficient with Microsoft Office products
• 2+ years of Building material knowledge and or experience
• Detail oriented
• To be self-motivated and have a strong work ethic
• Ability to work independently and within a team setting

PHYSICAL DEMANDS

• Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs
• Ability to stand and sit, climb or balance, and stoop, kneel, crouch, orcrawl.
• Ability to talk and hear.

Pay Range is based on Total Compensation

IMMEDIATE SUPERVISOR: Store Manager

BASIC FUNCTION: responsible for representing the company in developing excellent customer relationships with all existing and potential customers through informative, efficient and friendly service.

RESPONSIBILITIES(other duties may be assigned as needed):

• Follow up on quotes, outstanding orders, etc
• Develop, lead and expand existing accounts
• Provide a high level of customer service to ensure clients complete satisfaction
• Develop relationships with customers responding to their questions efficiently and courteously
• Process orders in person, on phone or via email
• Efficient communication with dispatcher coordinating delivery requests to ensure efficiency and customer satisfaction
• Discussing features and benefits of products and services
• Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job
• Answering incoming phone calls and emails to assist customers in a timely manner
• Accepting payment and applying it to the appropriate customer account
• Reordering products to keep the store and warehouse shelves well stocked

SKILLS, KNOWLEDGE &ABILITIES:

• Ability to read, write, and speak in English
• Able to complete basic math and measurement skills
• Proficient with Microsoft Office products
• 2+ years of Building material knowledge and or experience
• Detail oriented
• To be self-motivated and have a strong work ethic
• Ability to work independently and within a team setting
• Communication (verbal communication, persuasive impact, listening, written communication)

PHYSICAL DEMANDS

• Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs
• Ability to stand and sit, climb or balance, and stoop, kneel, crouch, orcrawl.
• Manualdexterity.
• Ability to talk and hear.

Pay Range is based on Total Compensation

Monday - Friday 7:00a - 5:00pm
Rotational Saturdays 7a-12p
**This is not a remote work position**
45+