Sales Associate

Premier Rental Purchase of Roanoke; Roanoke (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Job summary

A local rental service company in Roanoke is seeking a Sales Associate who excels in a customer-focused environment. You will be responsible for customer inquiries, sales, and maintaining showroom cleanliness while ensuring customer satisfaction. The ideal candidate must have retail experience and the ability to lift heavy items. Opportunities for growth into management roles are available.

Qualifications

• One year of experience in a retail environment is required.
• Must be able to lift and carry loads up to seventy-five pounds.

Responsibilities

• Answer calls and direct them to the appropriate person.
• Take customer orders and set up delivery times.
• Maintain cleanliness and organization in the showroom.

Skills

Customer service skills

Sales skills

Teamwork

Education

High school diploma, GED, or equivalent work experience

Job description

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

General Purpose

Add to the computer all payments received, such as payments received on delivery, mail payments, and customers coming into the store. Responsible for cash drawer. Handle customer inquiries, take customer orders, and phone their references for verification. Accept responsibility for increasing sales to customers, which should occupy approximately 40% of the workload.

We are seeking an upbeat and energetic Sales Associate who thrives in a customer-focused environment and has the potential to grow into an Assistant Store Manager role.

Essential Duties

• Answers incoming calls, in a pleasant and professional manner, and directs calls to the appropriate person.
• Responsible for “sales” to customers including matching the customer to the merchandise, taking the customer order form for the customer, verifying the customer order, and setting up delivery times.
• Creates a file folder for each customer, and maintains each folder with up-to-date information.
• Completes Rental (lease) Agreements and enters the information into the computer.
• Ensures that deliveries are ready (no less than one hour) prior to delivery time. Assists in the preparation of the delivery routing to avoid backtracking and to reduce delivery time and costs.
• Assists in maintaining merchandise that has been returned in a constant state of cleanliness and readiness within 48 hours of return.
• Ensures cleanliness in the showroom and ensures that all products are properly price tagged, hooked up for demonstration, working properly, and properly marked on the back.
• The first two hours of each day are to be spent on showroom appearance, condition, cleanliness, and pricing.
• Ensures all pricing is in accordance with company guidelines.
• Understand and properly ensure advertising programs and hand billing programs are being constantly maintained.
• Understanding of the monthly advertising campaign and how to explain to customers and answer questions to facilitate sales.
• Follows up on deliveries to ensure customer satisfaction within three days of delivery.

Other Duties

• Maintains remote controls and owner’s manuals for each piece of inventory.
• Assists the Store Manager in determining and executing creative methods for gaining new customers and new agreements.
• Helps maintain cleanliness and organization in the entire store.

Requirements

• High school diploma, GED, or equivalent work experience.
• Must have one (1) year of experience in a retail environment.
• Must be able to lift and carry loads up to seventy-five (75) pounds.

Required Skills

• A high degree of precision, accuracy, coordination, and knowledge of electronics and repair procedures.
• Ability to understand oral and written instructions.
• Ability to manage confrontations with customers and associates.
• After training, working knowledge of all electronic and mechanical products in the inventory.

Efforts, Demands, and Conditions

Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.

• Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
• Required to use a hand truck to move merchandise.

Work is normally performed in the store, in the field, and in customers’ homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions.

• Attending company or Premier Corp, Training Sessions may be necessary.

Relationships

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.