Counter Sales

Butler Supply, Inc.; Fulton (MO); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401K with match

Dental and/or Vision Coverage

Paid Vacation, Sick, Holidays, Life保险

Long Term Disability Insurance

Short Term Disability

Critical Illness and/or Accident Cover

Opportunities for Advancement

Job summary

Butler Supply, Inc. in Fulton, MO is seeking a customer-focused associate to provide excellent service and support for sales and orders.

You will assist customers at the counter, quote materials, and process orders with accuracy while maintaining a positive, professional attitude. The role involves upselling, maintaining product knowledge, handling administrative tasks, and ensuring safe, efficient branch operations.

Qualifications

• Provide Outside Sales support, producing professional quotes as needed or requested, sourcing and pricing material.
• Follow-up/expedite customer orders, resolve problems to the customer's satisfaction, respond timely to customer.
• Promptly assist customers at counter, ask pertinent questions, provide information they may need.
• Conduct sales efforts in an ethical and professional manner, maintain a friendly and courteous attitude.
• Efficiently entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing.
• Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service.
• Provide product/job quotes as appropriate.
• Perform administrative functions such as balancing cash drawer, deposits, reviewing reports, researching and resolving billing issues.
• Continuously update product knowledge and know location of merchandise in warehouse.
• Communicate policies and procedures regarding purchases, returns, credit terms, etc.
• Accurately fill customer orders by retrieving requested material.
• Check-in and put away material, maintain organized warehouse and clear aisles.
• Assist in maintaining branch appearance and cleanliness.
• Report back orders and material discrepancies; perform cycle counts.
• Perform duties safely and follow all safety rules; inform manager of hazardous conditions.
• Assist in year-end physical inventories and other responsibilities as directed.
• Demonstrate a strong customer service attitude and professional demeanor.

Responsibilities

• Assist customers at counter and over the phone with purchases and orders.
• Prepare and provide accurate quotes to support sales efforts.
• Process and follow up on orders, ensuring timely delivery and satisfaction.
• Enter orders and transfer requests, handle pricing and inventory details.
• Maintain cleanliness and organization of the counter, warehouse, and work areas.

Skills

Customer service

Communication skills

Time management

Detail oriented

Teamwork

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

Description

The Company

A successful, family-owned business that provides products to our customers they can get from any of our competitors. We’re looking for individuals that make them want to buy from us! Our people are what make the difference! We offer a relaxed work environment, competitive salary and benefits, skill development, and advancement opportunities. We encourage our associates to create a fun, upbeat atmosphere that our customers want to be a part of. Our company vision of Success, Together applies to our Associates as well as our Customers.

Summary

Provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Answers questions, provides information as needed. Builds and maintain strong customer relations; generate sales through excellent customer service, add-on, and up selling. Performs all branch functions where needed or directed by manager. Performs all job responsibilities in a safe, timely and efficient manner.

Requirements

Essential Duties and Responsibilities:

• Provide Outside Sales support, producing professional job quotes as needed or requested, sourcing and pricing material. Perform appropriate follow up to gain sale or determine causes for lost sales.
• Follow-up/expedite customer orders, resolve problems to the customer\'s satisfaction, respond timely to customer.
• Promptly assist customers at counter. Ask pertinent questions, provide information they may need.
• Conduct sales efforts in an ethical and professional manner. Maintain positive attitude towards customers and co-workers by being friendly and courteous.
• Efficiently entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing.
• Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service.
• Provide product/job quotes as appropriate.
• Perform various administrative functions as assigned, such as balancing cash drawer, preparing and delivering bank deposits, reviewing various reports, research and resolve customer billing issues, customer collection calls, etc.
• Continuously update product knowledge through any available resources. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse.
• Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
• Accurately fill customer orders as needed by retrieving requested material.
• Check-in and put away material, verifying quantities and quality of received material. Maintain clear isles and walkways. Ensure material is properly organized.
• Assist in maintaining appearance of branch as needed, straightening, cleaning counter area, warehouse, bathrooms, etc.
• Report back orders and/or material discrepancies.
• Perform cycle counts as required.
• Perform all duties in a safe manner, following all safety rules. Inform manager of any potentially hazardous conditions.
• Assist in year-end physical inventories as requested.
• Perform other responsibilities as directed.

Desired Skills and Abilities:

• Knowledge of electrical and/or plumbing products strongly preferred.
• Strong attention to detail.
• Able to effectively juggle multiple tasks and responsibilities.
• Strong problem-solving skills.
• Customer service attitude, friendly demeanor.
• Effective time management, organization skills.
• Good communication skills, both verbal and written.
• Must have or be able to obtain, a Class E (Chauffer\'s) license.
• Good driving record.
• Ability to exude professionalism, tact, diplomacy and sensitivity when dealing with customers, employees, internal associates at all levels.
• Capable of preserving confidential or sensitive information.
• Team player, able to work well under pressure.
• Appropriate computer aptitude.

Physical Requirements:

• Regularly required to stand, sit, walk; use hands and arms to finger, handle, feel, reach or carry.
• Occasionally required climb, balance, stoop, kneel, crouch, or crawl.
• Frequently required to lift up to 25 lbs.
• Regularly required to lift up to 50 lbs.
• Occasionally required to maneuver up to 100 lbs.
• Must be able to safely tolerate heat in the summer and cold in the winter.
• Regularly required to talk and hear; read and identify numbers
• Regularly required to apply sound reasoning and logic in performing daily tasks.
• Required to be able to safely operate a forklift, pallet jack and/or wire-cutting machine.

Benefits/Offerings:

• Great work environment
• Ongoing educational opportunities and resources
• Advancement opportunities
• Health insurance
• 401K with match
• Dental and/or Vision Coverage
• Paid Vacation, Sick, Holidays, Life Insurance
• Long Term Disability Insurance
• Short Term Disability
• Critical Illness and/or Accident Coverage
• Opportunities for Advancement