Front Counter Sales Associate

Ernest Maier, Inc; Bladensburg (MD); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance (dental & vision)

401(k) retirement plan

Paid time off

Job summary

Ernest Maier, Inc is seeking a Counter Sales Associate to deliver exceptional customer service in store and via phone. You will understand customer needs, know products, and ensure a smooth sale process that leaves customers satisfied.

The role involves coordinating deliveries and supporting yard and dispatch teams while building lasting customer relationships. Ideal candidates have bilingual Spanish skills, strong math and reading abilities, basic computer know-how, and a high school diploma or

Qualifications

• Bilingual Spanish required or highly preferred.
• Strong math, reading, and language skills.
• Basic computer proficiency required.
• Customer service mindset with professional communication.
• Knowledge of construction/building products is a plus.

Responsibilities

• Greet customers promptly and answer phone inquiries.
• Manage delivery coordination with yard, dispatch, and sales teams.
• Cultivate relationships with customers and maintain a courteous image.
• Process sales transactions accurately per pricing and payment terms.
• Maintain knowledge of inventory, hardware, and special orders.
• Assist with inventory and other duties as assigned.

Skills

Bilingual Spanish

Math skills

Reading skills

Basic computer proficiency

Education

High school diploma or GED

Job description

Overview:

The Counter Sales Associate plays a crucial role in providing outstanding customer service, whether customers visit our stores or contact us via phone. This position involves understanding customer needs, familiarizing oneself with product offerings and inventory, and ensuring a smooth sales process for customers. The primary goal is to leave customers satisfied and with a positive impression of our service.

Key Responsibilities:

Customer Service:

• Promptly greet customers and answer phone inquiries.


• Efficiently address all customer requests and inquiries.

Order Management

• Manage delivery schedules and collaborate with yard, dispatch, and outside sales teams to ensure seamless service.


• Follow up with customers in a timely manner.

Relationship Building:

• Cultivate strong relationships with customers while maintaining a courteous and professional image.

Sales Transactions:

• Accurately process sales transactions in accordance with company policies regarding pricing, discounts, and payment terms.

Product Knowledge:

• Maintain knowledge of inventory, including hardware and special orders, and understand how products are utilized.

Additional Duties:

• Assist with inventory management and perform other assigned responsibilities.

Qualifications:

• Bilingual (Spanish)


• Possess strong math, language, and reading skills; basic computer proficiency may be required.


• High school diploma or GED is mandatory.


• Knowledge of the construction/building industry is an advantage.


• Exceptional organizational and interpersonal communication skills.


• Ability to work independently and efficiently in a fast-paced environment.


• Physically capable of standing and walking for extended periods, as well as lifting and moving items up to 50 pounds.

Benefits:

• Comprehensive health insurance, including dental and vision coverage.


• Retirement plan (401(k)).


• Paid time off.

Schedule:

• Monday to Friday, 10-hour shifts from 6 AM to 4 Pm.


• Saturday is mandatory from 6 am to 12 pm