Inside Account Representative RI

Alloy Fasteners, Inc; Cranston (RI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Great benefits

Training provided

Health insurance

Dental insurance

Vision insurance

401K plan

Paid holidays

Paid vacation days

Paid sick days

Job summary

Alloy Fasteners, Inc. is seeking an Inside Account Representative to maintain and develop customer relationships, support the sales team, and optimize order processing. You will interact with management, manage data, and help drive customer satisfaction.

The role emphasizes building trust, understanding client needs, and coordinating with production and logistics to ensure timely deliveries. A strong emphasis on communication and teamwork is expected.

Qualifications

• Experience in account management, inside sales, or customer service.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Maintain regular communication with assigned accounts.
• Understand clients' needs, preferences, and pain points.
• Provide personalized solutions and address issues promptly.
• Identify and assess customers' needs to achieve excellent customer satisfaction.
• Source new sales opportunities and upsell with outside sales teams.
• Assist in preparing quotes and proposals and follow up on leads.
• Enter orders, process purchase orders, and manage inventory.
• Coordinate with production and logistics to ensure timely delivery.
• Maintain accurate records of interactions, orders, and account details.

Skills

Account management

Customer service

Communication

Data entry

Team collaboration

Job description

You could be the perfect person for this job opportunity!

We are searching for an experienced Inside Account Representative with a strong work ethic and a professional manner who can HELP MAINTAIN AND DEVELOP CURRENT AND NEW CUSTOMER RELATIONSHIPS. This is a key role for the team and organization. You will work directly with management and support the sales team. The ability to multi-task, prioritize, and manage data is an absolute must.

Our commitment to quality and customer satisfaction drives our success.

The goal is to ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Our family-owned company has been in business for more than 68 years. The product we sell is stainless steel screws.

We offer great benefits and provide great training.

Your Responsibilities will be to:

• Build sustainable relationships and trust with the customer accounts through open and interactive communication.
  • Maintain regular communication with assigned accounts.
  • Understand clients' needs, preferences, and pain points.
  • Provide personalized solutions and address any issues promptly.
• Identify and assess customers' needs to achieve excellent customer satisfaction.
• Source new sales opportunities.
  • Collaborate with outside sales representatives to identify upsell opportunities.
  • Assist in preparing quotes and proposals.
  • Follow up on leads and inquiries.
• Enter orders, purchase order entry, and manage inventory.
  • Process orders accurately and efficiently.
  • Coordinate with production and logistics teams to ensure timely delivery.
  • Handle order modifications and adjustments.
• General office administration support.
  • Maintain accurate records of interactions, orders, and account details.
  • Update customer profiles and contact information.

Skills needed:

To excel in this role, you should have:

• Experience: Previous experience in account management, inside sales, or customer service.
• Communication Skills: Excellent verbal and written communication skills.
• Attention to Detail: Accurate data entry and organizational abilities.
• Problem-Solving: Ability to address client concerns and find solutions.
• Team Player: Willingness to collaborate with colleagues across departments.

This position will allow the successful candidate to learn new skills, work as a team, and build a career.

This job could be perfect for you.

Our company has a full benefits package, including health, dental, and vision. We offer paid holidays, paid vacation days, paid sick days, and a matching 401K plan.

Salary is commensurate with experience and proven ability.

As an EOE/AA employer, our company will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran or disability status.