INR Enrollment Representative

Philips Iberica SAU; Malvern (Chester County); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

PTO

401k match

HSA

Stock purchase plan

Education reimbursement

Job summary

Philips in Malvern, PA seeks an INR Enrollment Representative to be the first point of contact for new patients entering the INR testing program. You will receive, process and enter new patient orders and enrollments, verify insurance coverage, and provide out-of-pocket cost estimates.

You’ll manage inbound/outbound calls and schedule remote training with nurse trainers. Hours are Monday–Friday, 9:30am–6:00pm EST, with an emphasis on empathy, accuracy, and patient-centered service in a

Qualifications

• 1+ year of data entry or customer service experience.
• Experience in medical field and PHI/HIPAA knowledge preferred.
• Proficient in Word, Excel and Teams.
• Able to navigate multiple platforms and adapt to change.
• High school diploma or GED.
• Strong communication with attention to detail and empathy.

Responsibilities

• Receive, process and enter new patient orders and enrollments; follow up for missing information.
• Contact patients to confirm insurance coverage and estimate out-of-pocket costs.
• Manage outbound and inbound calls through the patient and clinic call center meeting quality standards.
• Schedule remote INR testing training with contracted nurse trainers.
• Working hours: Mon-Fri, 9:30am–6:00pm EST.

Skills

Data entry

Customer service

Call center

PHI/HIPAA knowledge

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Job Title

INR Enrollment Representative

Job Description

As the INR Enrollment Representative, you will be the first point of contact for new patients in the International Normalized Ratio (INR) testing program, helping them start their health journey with confidence and support.

Your role:

• Receiving, processing, and entering new patient order forms and faxed enrollments into the system, following up with practices and patients via phone or email to obtain missing information.
• Contacting new patients to confirm insurance coverage and provide out-of-pocket cost estimates based on insurance responses.
• Managing both outbound and inbound calls through the patient and clinic call center, consistently meeting quality, accuracy, and performance standards.
• Scheduling remote INR testing training with contracted nurse trainers.
• This role requires working Monday-Friday between 9:30am-6:00pm EST.

You're the right fit if:

• You’ve acquired 1+ years of experience in data entry, customer service or a call center. Experience within the medical field and knowledge of Protected Health Information (PHI) or HIPAA is preferred.

• Your skills include:

• • Proficiency in Microsoft Office applications including Word, Excel and Teams.

• • Excellent technical acumen, and the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.

• You have a high school diploma, vocational education or a General Education Diploma (GED).

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

• You’re an excellent communicator with a keen attention to detail, a collaborative mindset, and the ability to excel in dynamic, fast-paced environments. You have the ability to consistently demonstrate patience and empathy in every support interaction, ensuring a positive and seamless experience for all.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in PA is $19.00 to $29.00 hourly.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA.

#ConnectedCare

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.