Client Account Representative

Philips Iberica SAU; Malvern (Chester County); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Total Rewards benefits program

PTO

401k match

HSA with company contribution

Stock purchase plan

Education reimbursement

Job summary

Philips Iberica SAU is seeking a Client Account Representative in Malvern, PA to serve as the main liaison between Account Executives, healthcare practices, and internal teams. You will address patient-related inquiries, coordinate cross-departmental communication, and help improve processes and onboarding for new physician offices.

Ideal candidates hold a bachelor’s degree or have 2+ years in customer service, with strong Microsoft Office skills and the ability to navigate multiple platforms.

Qualifications

• Bachelor's degree or 2+ years in customer service, call center, or sales support with a high school diploma or equivalent.

Responsibilities

• Serve as the primary point of contact for Account Executives, Practices, and Sales teams, providing timely support and updates on patient-related activities.
• Coordinate communication between internal departments and external stakeholders to resolve service, product, process, and EMR-related issues.
• Track, analyze, and document inquiries, feedback, and service trends, maintaining accurate records and supporting process improvements.
• Educate users on products, policies, and procedures, and support onboarding of new physician offices and staff.
• Manage multiple priorities in a fast-paced environment, ensuring inquiries are routed appropriately and customer service standards are met.

Skills

Customer service

Communication

Microsoft Office

Technical aptitude

Education

Bachelor's degree

High school diploma/GED

Tools

CRM systems

Job description

Job Title

Client Account Representative

Job Description

Client Account Representative (Malvern, PA)

Be the key connection between sales, healthcare providers, and internal teams, helping solve issues, support customers, and improve the way we work.

Your role:

• Serve as the primary point of contact for Account Executives, Practices, and Sales teams, providing timely support and updates on patient-related activities.
• Coordinate communication between internal departments and external stakeholders to resolve service, product, process, and EMR-related issues.
• Track, analyze, and document inquiries, feedback, and service trends, maintain accurate records and support continuous process improvements.
• Educate users on products, policies, and procedures, and support the onboarding of new physician offices and staff.
• Manage multiple priorities in a fast-paced environment, ensuring inquiries are routed appropriately and customer service standards are consistently met.
• Training, nesting, and ramp-up typically last 4–12 weeks and follow a Monday–Friday schedule of 9:00 AM–5:30 PM EST. Upon completion of training, the schedule changes to Monday–Friday, 10:30 AM–7:00 PM EST.

You're the right fit if:

• You have a bachelor's degree, or 2+ years of experience in customer service, call center, or sales support with a high school diploma, GED, or vocational education.
• Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You're a customer-focused problem solver with strong communication skills, attention to detail, and the ability to collaborate effectively across teams.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Malvern, PA is $19.00 to $29.00.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.