Client Account Representative

Philips International; Malvern (AR); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

401k match

HSA company contribution

Stock purchase plan

Education reimbursement

Paid time off

Job summary

Philips is seeking a Client Account Representative in Malvern, PA to act as the main liaison among sales, healthcare providers, and internal teams. You will resolve issues, support customers, onboard physician offices, and educate users on products and policies.

The role requires a bachelor’s degree or 2+ years in customer service with strong communication and MS Office skills. Office-based with full-time hours, and a training period of 4–12 weeks before schedule adjustments.

Qualifications

• Bachelor’s degree or 2+ years of experience in customer service, call center, or sales support with a high school diploma or equivalent.
• Strong proficiency in Microsoft Office applications and ability to use multiple tech platforms.
• Excellent communication and collaboration across teams.
• Ability to adapt to changing priorities in a fast-paced environment.

Responsibilities

• Serve as the primary contact for Account Executives, Practices, and Sales teams with timely updates.
• Coordinate communication between internal departments and external stakeholders to resolve issues.
• Track and document inquiries, feedback, and service trends; support process improvements.
• Educate users on products, policies, and procedures; assist onboarding of physician offices and staff.
• Manage multiple priorities and ensure inquiries are routed to the right teams.

Skills

Customer-focused problem solver

Strong communication skills

Microsoft Office proficiency

Technical acumen

Collaborative teamwork

Education

Bachelor's degree or 2+ years experience in customer service with HS diploma

Tools

Microsoft Office

Job description

Client Account Representative (Malvern, PA)

Be the key connection between sales, healthcare providers, and internal teams, helping solve issues, support customers, and improve the way we work.

Key Responsibilities

• Serve as the primary point of contact for Account Executives, Practices, and Sales teams, providing timely support and updates on patient-related activities.
• Coordinate communication between internal departments and external stakeholders to resolve service, product, process, and EMR-related issues.
• Track, analyze, and document inquiries, feedback, and service trends, maintain accurate records and support continuous process improvements.
• Educate users on products, policies, and procedures, and support the onboarding of new physician offices and staff.
• Manage multiple priorities in a fast-paced environment, ensuring inquiries are routed appropriately and customer service standards are consistently met.

Training, nesting, and ramp-up typically last 4–12 weeks and follow a Monday–Friday schedule of 9:00 AM–5:30 PM EST. Upon completion of training, the schedule changes to Monday–Friday, 10:30 AM–7:00 PM EST.

Qualifications and Skills

• Minimum of a bachelor’s degree, or 2+ years of experience in customer service, call centre, or sales support with a high school diploma, GED, or vocational education.
• Strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.
• Physical, cognitive and environmental job requirements must be able to perform with or without accommodation for this position.
• Customer-focused problem solver with strong communication skills, attention to detail, and the ability to collaborate effectively across teams.

Working Arrangement

We believe that we are better together than apart. For our office-based teams, this means working in‑person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we will not stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

Transparency Details – Pay and Benefits

Pay range for this position in Malvern, PA is $19.00 to $29.00. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA.

Equal Opportunity Statement

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people’s lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other’s views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.

As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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