Inpatient AHCCCS Navigator & Financial Counselor

Auroraarizona; Tempe (AZ); On-site; USD 52,000 - 66,000; Full time

Job summary

Aurora Behavioral Health-Tempe seeks an AHCCCS Specialist / Financial Counselor to support patients on the inpatient unit from admission through discharge. This full-time role focuses on AHCCCS eligibility, applications, and financial counseling, coordinating with clinical teams and hospital staff.

Responsibilities include meeting patients on inpatient units, submitting AHCCCS documents, tracking determinations, and maintaining HIPAA-compliant records while delivering compassionate service in a

Qualifications

• Experience with AHCCCS eligibility and application processes preferred.
• Previous financial counseling, healthcare admissions, behavioral health, or hospital experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Meet with patients directly on inpatient units to assess insurance and financial needs.
• Complete and submit AHCCCS applications and supporting documentation.
• Follow applications throughout the entire hospitalization process until determination is finalized.
• Maintain communication with patients, families, case management, admissions, and clinical staff regarding eligibility status.
• Assist uninsured or underinsured patients with financial resources and coverage options.
• Ensure accurate and timely documentation within hospital systems.
• Verify benefits, eligibility, and insurance information.
• Maintain confidentiality and compliance with HIPAA and hospital policies.
• Provide excellent customer service while working with behavioral health patients in a fast-paced environment.

Skills

AHCCCS eligibility

Financial counseling

Communication

Organization

Multitasking

HIPAA compliance

Education

High school diploma or equivalent

Job description

Aurora Behavioral Health-Tempe seeks an AHCCCS Specialist / Financial Counselor to support patients on the inpatient unit from admission through discharge. This full-time role focuses on AHCCCS eligibility, applications, and financial counseling, coordinating with clinical teams and hospital staff.

Responsibilities include meeting patients on inpatient units, submitting AHCCCS documents, tracking determinations, and maintaining HIPAA-compliant records while delivering compassionate service in a