Inpatient AHCCCS Specialist & Financial Counselor

Aurora Behavioral Health System - Tempe; Tempe (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Aurora Behavioral Health - Tempe seeks an AHCCCS Specialist / Financial Counselor to support patients and families during inpatient care. You will assess insurance and financial needs on units and assist with AHCCCS applications from admission to discharge.

The role requires strong communication, confidentiality, and ability to navigate hospital systems while collaborating with clinical teams.

Qualifications

• Experience with AHCCCS eligibility and application processes preferred.
• Healthcare admissions or hospital experience preferred.
• Strong communication and organizational skills.
• Ability to multitask and manage multiple cases.
• Comfortable in an inpatient psychiatric hospital setting.
• Knowledge of insurance verification and healthcare coverage processes preferred.

Responsibilities

• Meet with patients on inpatient units to assess insurance and financial needs.
• Complete and submit AHCCCS applications and supporting docs.
• Follow applications through hospitalization until determination.
• Maintain communication with patients, families, and hospital staff on eligibility.
• Assist uninsured or underinsured patients with financial resources and coverage options.
• Ensure accurate documentation within hospital systems.
• Verify benefits and insurance information.
• Maintain HIPAA compliance and confidentiality.
• Provide customer service while working with behavioral health patients in a fast-paced environment.

Skills

AHCCCS eligibility

Financial counseling

Communication skills

Multitasking

HIPAA compliance

Education

High school diploma

Healthcare/insurance experience

Tools

EMR / Hospital systems

Insurance verification software

Job description

Aurora Behavioral Health - Tempe seeks an AHCCCS Specialist / Financial Counselor to support patients and families during inpatient care. You will assess insurance and financial needs on units and assist with AHCCCS applications from admission to discharge.

The role requires strong communication, confidentiality, and ability to navigate hospital systems while collaborating with clinical teams.