AHCCCS Specialist

Aurora Behavioral Health System - Tempe; Tempe (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Aurora Behavioral Health - Tempe seeks an AHCCCS Specialist / Financial Counselor to support patients and families during inpatient care. You will assess insurance and financial needs on units and assist with AHCCCS applications from admission to discharge.

The role requires strong communication, confidentiality, and ability to navigate hospital systems while collaborating with clinical teams.

Qualifications

• Experience with AHCCCS eligibility and application processes preferred.
• Healthcare admissions or hospital experience preferred.
• Strong communication and organizational skills.
• Ability to multitask and manage multiple cases.
• Comfortable in an inpatient psychiatric hospital setting.
• Knowledge of insurance verification and healthcare coverage processes preferred.

Responsibilities

• Meet with patients on inpatient units to assess insurance and financial needs.
• Complete and submit AHCCCS applications and supporting docs.
• Follow applications through hospitalization until determination.
• Maintain communication with patients, families, and hospital staff on eligibility.
• Assist uninsured or underinsured patients with financial resources and coverage options.
• Ensure accurate documentation within hospital systems.
• Verify benefits and insurance information.
• Maintain HIPAA compliance and confidentiality.
• Provide customer service while working with behavioral health patients in a fast-paced environment.

Skills

AHCCCS eligibility

Financial counseling

Communication skills

Multitasking

HIPAA compliance

Education

High school diploma

Healthcare/insurance experience

Tools

EMR / Hospital systems

Insurance verification software

Job description

Aurora Behavioral Health -Tempe 6350 S. Maple Ave Tempe AZ 85283

Full-Time | Inpatient Behavioral Health Hospital

Aurora Behavioral Health is seeking a compassionate, detail-oriented, and motivated AHCCCS Specialist / Financial Counselor to join our inpatient team. This position plays a vital role in supporting patients and families throughout their hospitalization by assisting with AHCCCS eligibility, applications, and financial counseling from admission through discharge.

The ideal candidate is comfortable working directly on inpatient units, communicating with patients, collaborating with clinical teams, and managing the full AHCCCS application and follow-up process from start to finish.

Responsibilities

• Meet with patients directly on inpatient units to assess insurance and financial needs
• Complete and submit AHCCCS applications and supporting documentation
• Follow applications throughout the entire hospitalization process until determination is finalized
• Maintain communication with patients, families, case management, admissions, and clinical staff regarding eligibility status
• Assist uninsured or underinsured patients with financial resources and coverage options
• Ensure accurate and timely documentation within hospital systems
• Verify benefits, eligibility, and insurance information
• Maintain confidentiality and compliance with HIPAA and hospital policies
• Provide excellent customer service while working with behavioral health patients in a fast-paced environment

Qualifications

• Experience with AHCCCS eligibility and application processes preferred
• Previous financial counseling, healthcare admissions, behavioral health, or hospital experience preferred
• Strong communication and organizational skills
• Ability to multitask and manage follow-through on multiple cases simultaneously
• Comfortable working within an inpatient psychiatric hospital setting
• Knowledge of insurance verification and healthcare coverage processes preferred
• High school diploma or equivalent required; additional healthcare or insurance experience preferred

What We're Looking For

• Compassionate and patient-centered approach
• Strong follow-up and problem-solving skills
• Ability to work independently while collaborating with multidisciplinary teams
• Professionalism, reliability, and attention to detail

Join a team dedicated to making a difference in the lives of patients and families during critical moments of care.

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