Innovation Product Strategist – Customer Experience

swa; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Southwest Airlines seeks an Innovation Product Consultant to shape customer-facing products and partnerships across WiFi, onboard amenities, inflight entertainment, and related experiences. You will translate customer and business needs into clear product requirements, launch plans, and sustainable solutions, partnering with Operations, Technology, Marketing, Digital, and vendors.

Your work will drive evidence-based product management, collaboration across teams, and decisive prioritization to

Qualifications

• Experience leading complex cross-functional initiatives.
• Ability to translate customer needs into product requirements.
• Strategic planning and stakeholder alignment experience.

Responsibilities

• Leads the product management of customer-facing products, tools and experiences
• Sets strategic plan to achieve business and design goals and prioritize innovation
• Acts as the expert of the design, features and specifications of their products
• Leverages enterprise capabilities and coordinates with stakeholders to deliver
• Collaborates with analysts to monitor performance of products, processes and experiences
• Supports executive decision making with evidence-based guidance
• Communicate timelines, risks, issues, key decisions to stakeholders
• Encourage consensus among multiple parties with conflicting viewpoints
• Build relationships with key stakeholders and sustain trust

Skills

Cross-functional collaboration

Problem decomposition

Data-driven prioritization

Design thinking

Product management basics

Multi-product management

Education

High School Diploma or GED

Job description

Southwest Airlines seeks an Innovation Product Consultant to shape customer-facing products and partnerships across WiFi, onboard amenities, inflight entertainment, and related experiences. You will translate customer and business needs into clear product requirements, launch plans, and sustainable solutions, partnering with Operations, Technology, Marketing, Digital, and vendors.

Your work will drive evidence-based product management, collaboration across teams, and decisive prioritization to