Innovation Product Lead, Customer Experience

Southwest Airlines Co.; Dallas (TX); Presencial; USD 104.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free flights for employee and depende

401(k) retirement savings match

Comprehensive health insurance

Profit-sharing opportunities

Descripción de la vacante

Southwest Airlines Co. in Dallas, TX is seeking an Innovation Product Consultant to shape the products and partnerships that elevate the Customer experience across Southwest.

You’ll guide strategy for Customer-facing offerings such as WiFi, connectivity, inflight entertainment, and onboard amenities, translating needs into clear product requirements and launch plans with Operations, Technology, Marketing, and external vendors.

Formación

• Must be able to collaborate across multiple stakeholder groups and communicate strategy clearly.
• Experience leading complex cross-functional initiatives and aligning stakeholders at all levels.
• Ability to translate business needs into product requirements and partner effectively with technical Teams.

Responsabilidades

• Lead the product management of Customer-facing products, tools and experiences.
• Set the strategic plan to achieve business and design goals and prioritize focus areas for innovation.
• Act as the expert of the design, features and specifications of their products.
• Coordinate with stakeholders to establish a repeatable product delivery process.

Conocimientos

Stakeholder collaboration

Product strategy

Data-driven decision making

Design thinking

Product management practices

Cross-functional leadership

Communication skills

Change management

Educación

High School Diploma or GED

Descripción del empleo

Southwest Airlines Co. in Dallas, TX is seeking an Innovation Product Consultant to shape the products and partnerships that elevate the Customer experience across Southwest.

You’ll guide strategy for Customer-facing offerings such as WiFi, connectivity, inflight entertainment, and onboard amenities, translating needs into clear product requirements and launch plans with Operations, Technology, Marketing, and external vendors.