Innovation Product Consultant

swa; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Southwest Airlines seeks an Innovation Product Consultant to shape customer-facing products and partnerships across WiFi, onboard amenities, inflight entertainment, and related experiences. You will translate customer and business needs into clear product requirements, launch plans, and sustainable solutions, partnering with Operations, Technology, Marketing, Digital, and vendors.

Your work will drive evidence-based product management, collaboration across teams, and decisive prioritization to

Qualifications

• Experience leading complex cross-functional initiatives.
• Ability to translate customer needs into product requirements.
• Strategic planning and stakeholder alignment experience.

Responsibilities

• Leads the product management of customer-facing products, tools and experiences
• Sets strategic plan to achieve business and design goals and prioritize innovation
• Acts as the expert of the design, features and specifications of their products
• Leverages enterprise capabilities and coordinates with stakeholders to deliver
• Collaborates with analysts to monitor performance of products, processes and experiences
• Supports executive decision making with evidence-based guidance
• Communicate timelines, risks, issues, key decisions to stakeholders
• Encourage consensus among multiple parties with conflicting viewpoints
• Build relationships with key stakeholders and sustain trust

Skills

Cross-functional collaboration

Problem decomposition

Data-driven prioritization

Design thinking

Product management basics

Multi-product management

Education

High School Diploma or GED

Job description

Department: Customer Experience & Innovation

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

As an Innovation Product Consultant, you'll help shape the products and partnerships that elevate the Customer experience across Southwest. Supporting the Customer Amenities Team, you'll guide strategy and execution for Customer-facing products such as WiFi and connectivity, food and beverage offerings, inflight entertainment, and other onboard amenities. You'll serve as a connector among Operations, Technology, Marketing, Digital, other business stakeholders, and external vendors, translating Customer and business needs into clear product requirements, launch plans, and sustainable solutions. Through evidence-based recommendations, thoughtful product management, and strong cross-functional collaboration, you'll help Teams navigate complex decisions, align around shared goals, and bring new experiences to life. Your work will shape and elevate how Southwest manages its amenities portfolio, build trusted partnerships, and deliver meaningful innovations that improve Customer satisfaction while reducing complexity and creating long-term value.

Additional Details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Leads the product management of Customer-facing products, tools and experiences
• Sets the strategic plan to achieve business and design goals that may include prioritization of focus areas for innovation, optimization of new product deliveries and guiding the adaptation of adjacent processes
• Acts as the expert of the design, features and specifications of their products
• Leverages enterprise capabilities and coordinates with product stakeholders to establish a repeatable and efficient product delivery practice
• Collaborates with business analysts to monitor and analyze performance of assigned products processes, and experiences
• Supports executive decision making with evidence-based guidance and consulting
• Communicate timelines, risks, issues, key decisions to multiple stakeholders
• Encourage consensus among multiple parties with conflicting and diverse viewpoints
• Build confidence and sustain trusted relationships with key stakeholders
• May perform other job duties as directed by Employee's Leader

Knowledge, Skills, and Abilities

• Ability to collaborate across multiple stakeholder groups and effectively communicate strategy and plans
• Skilled in deconstructing complex problems into opportunity areas
• Ability to use multiple types of quantitative and qualitative data to prioritize and value product enhancements
• Ability to use design thinking mindsets to solve complex problems and advocate for new solutions
• Knowledge of product management practices and ability develop and communicate new product design intent, mandatory features and required specifications
• Ability to manage and align interrelated products in both the physical and digital worlds
• Knowledge of project management practices and ability to hold multiple delivery teams accountable for meeting business objectives
• Skilled in process mapping and data visualization tools
• Ability to use an empathetic approach to change management practices when deploying new products or processes
• Ability to effectively listen to, understand, and communicate ideas presented in writing and/or in speaking with all levels of the organization
• Ability to quickly understand assignments and complete them with minimal leadership oversight
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Education:

Required: High School Diploma or GED

Experience

Advanced level experience, seasoned and specialized knowledge in: Leading complex cross-functional initiatives and aligning stakeholders at all levels

Developing strategies, plans, and solutions to address complex or ambiguous problems

Project