Technology Consultant - Drive Business & Tech Improvements

Southwest Airlines; Dover (DE); On-site; USD 27,552 - 41,328; Full time

Job summary

Southwest Airlines in Dover, USA seeks a Technology Consultant to identify value-adding opportunities through business process improvements and technology enhancements. The role requires analyzing issues, aligning with goals, and presenting findings to leadership.

You will gather requirements, understand client value drivers, and drive cross‑functional initiatives, collaborating with senior management to deliver key programs while anticipating scope, risks, and timelines.

Qualifications

• Knowledge of business and management principles related to strategic planning, resource allocation, HR modeling, process improvement, and coordination of people and assets.
• Understanding client and internal service delivery standards including needs assessment and customer satisfaction measurement.
• Ability to analyze information, identify root causes, and propose feasible solutions.
• Strong written and verbal communication for diverse audiences.
• Ability to manage multiple work streams with minimal supervision.

Responsibilities

• Identify opportunities to improve value through business process enhancements and technology improvements.
• Analyze issues, align with goals, and present findings to leadership as appropriate.
• Complete assigned tasks and projects with clear direction.
• Develop an understanding of client needs, value drivers, and translate into requirements.
• Drive initiatives within a group by collaborating with stakeholders and acting as a subject matter expert.
• Collaborate with senior management to lead activities for key initiatives delivery.
• Anticipate scope, complexity, risks, timelines, and dependencies within the area.
• May perform other duties as directed by supervisors.

Skills

Strategic thinking

Analytical thinking

Decision making

Effective communication

Requirement gathering

Stakeholder collaboration

Team collaboration

Problem solving

Listening skills

Education

Bachelor Degree

Job description

Southwest Airlines in Dover, USA seeks a Technology Consultant to identify value-adding opportunities through business process improvements and technology enhancements. The role requires analyzing issues, aligning with goals, and presenting findings to leadership.

You will gather requirements, understand client value drivers, and drive cross‑functional initiatives, collaborating with senior management to deliver key programs while anticipating scope, risks, and timelines.