Innovation Advisor: Elevate Client Experience & Strategy

Southwest Airlines Co.; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

Southwest Airlines Co. in Austin seeks an Innovation Advisor to own the Client Experience workstream for Interline and Codeshare.

You will partner with the Organization Planning Group and other business units to influence key initiatives that enhance customer experience across networks. The role demands strong analytical and communication skills, collaboration with senior stakeholders, and the ability to translate complex problems into actionable plans while supporting strategic growth for

Qualifications

• Knowledge of business and management principles, asset allocation, and strategic planning.
• Ability to understand implications of new information for problem solving and independent judgment.
• Ability to communicate information clearly, both verbally and in writing.
• Capacity to analyze, identify strengths/weaknesses of alternative solutions, and propose plans.

Responsibilities

• Own the Client Experience workstream for Interline and Codeshare.
• Support the Organization Planning Group with industry-standard initiatives.
• Guide the future direction of Southwest via strategic projects and cross-team collaboration.
• Work with multiple Clients in Business and Technology divisions to educate and influence initiatives.
• Collaborate with senior leadership to drive ongoing projects and strategic efforts.
• Demonstrate strong communication and critical thinking in both written and spoken form.

Skills

Client experience

Analytical thinking

Communication

Cross-functional collaboration

Problem solving

Project coordination

Education

Bachelor Degree

Job description

Southwest Airlines Co. in Austin seeks an Innovation Advisor to own the Client Experience workstream for Interline and Codeshare.

You will partner with the Organization Planning Group and other business units to influence key initiatives that enhance customer experience across networks. The role demands strong analytical and communication skills, collaboration with senior stakeholders, and the ability to translate complex problems into actionable plans while supporting strategic growth for