Innovation Labs Program Coordinator & Business Systems Analyst

Innova Solutions Inc; Charlotte (NC); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

HSA & FSA

Life Insurance

Sick time

EAP

Promotional opportunities

Paid leaves as required by law

Job summary

Innova Solutions is seeking a Business Systems Consultant - Innovation Labs Coordinator to manage Innovation Labs requests from intake to close-out. You will conduct lab consultations, gather requirements, and coordinate environment onboarding with lab engineers.

This role ensures policy compliance, tracks lifecycle stages, and supports reporting and communications across stakeholders. The ideal candidate balances requirements gathering, coordination, and operational duties in a

Qualifications

• Experience supporting innovation labs or similar environments.
• Ability to balance requirements gathering, coordination, communication, reporting, and operational responsibilities.
• Strong organizational skills and attention to detail for onboarding processes, meetings, and documentation.
• Excellent communication between applicants/project teams, engineers, and the broader innovation team.

Responsibilities

• Manage Innovation Labs requests from intake through close-out, serving as the primary point of contact for innovation teams.
• Conduct lab consultations, facilitate discovery sessions, and gather business and technical requirements.
• Partner with lab engineers to assess innovation viability and coordinate environment onboarding and delivery.
• Coordinate approval activities and track requests through all stages of the lifecycle.
• Monitor provisioning activities, support ticket resolution, and customer communications.
• Maintain accurate documentation, records, and knowledge content using Confluence and other approved tools.
• Ensure compliance with Innovation Labs policies, processes, and operational standards.
• Participate in application enhancements, testing, release activities, and process improvement initiatives.
• Assist with operational reporting, metrics collection, and status reporting.
• Support stakeholder engagement, communications, and promotional efforts.

Skills

Project Coordination

Innovation lab

Stakeholder management

Gathering requirements

Documentation/Reporting

Backlog management

Testing

Confluence

Jira

Agile/Scrum delivery

Tools

Confluence

Jira

Job description

Innova Solutions is seeking a Business Systems Consultant - Innovation Labs Coordinator to manage Innovation Labs requests from intake to close-out. You will conduct lab consultations, gather requirements, and coordinate environment onboarding with lab engineers.

This role ensures policy compliance, tracks lifecycle stages, and supports reporting and communications across stakeholders. The ideal candidate balances requirements gathering, coordination, and operational duties in a