Innovation Lab Business Systems Analyst — Hybrid

PINNACLE GROUP (Pinnacle Technical Resources); Chandler (AZ); Hybrid; USD 66,000 - 69,000; Full time

Job summary

PTR Global seeks a Business Systems Analyst – Innovation Lab in Chandler, AZ. The role covers intake to closeout of Innovation Lab requests, coordinating requirements, and aligning with lab engineers to advance use cases and deployments.

You will drive stakeholder communications, documentation, and reporting while ensuring policy compliance and process improvements within an agile environment.

Qualifications

• Four years of Business Systems, Business Analysis, data, technology coordination, or related experience.
• Experience gathering and documenting business or technical requirements.
• Strong project coordination and stakeholder-management skills.
• Experience facilitating meetings and managing operational processes.
• Excellent written and verbal communication skills.
• Ability to work effectively across technical and non-technical teams.
• Strong organizational skills, attention to detail, and follow-through.
• Experience with documentation, reporting, and process improvement.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of Confluence, Jira, and Agile/Scrum delivery practices.

Responsibilities

• Manage Innovation Lab requests from intake through closeout, serving as the primary point of contact for innovation teams.
• Conduct lab consultations, facilitate discovery sessions, and gather business and technical requirements.
• Partner with lab engineers to assess innovation viability and coordinate environment onboarding and delivery.
• Coordinate approval activities and track requests throughout the request lifecycle.
• Monitor provisioning activities, support-ticket resolution, and customer communications.
• Maintain accurate documentation, records, and knowledge content using Confluence and other approved tools.
• Ensure compliance with Innovation Lab policies, processes, and operational standards.
• Participate in application enhancements, testing, release activities, and process‑improvement initiatives.
• Assist with operational reporting, metrics collection, and status reporting.
• Support stakeholder engagement, communications, and promotional activities.
• Facilitate meetings and ensure action items and follow‑ups are completed.
• Coordinate across technical and non-technical teams to keep requests progressing.

Skills

Requirements gathering

Stakeholder management

Project coordination

Meetings facilitation

Communication skills

Cross-functional collaboration

Documentation & reporting

Agile/Scrum

Confluence

Jira

Tools

Confluence

Jira

Job description

PTR Global seeks a Business Systems Analyst – Innovation Lab in Chandler, AZ. The role covers intake to closeout of Innovation Lab requests, coordinating requirements, and aligning with lab engineers to advance use cases and deployments.

You will drive stakeholder communications, documentation, and reporting while ensuring policy compliance and process improvements within an agile environment.