Business Systems Consultant - Innovation Labs Coordinator

Innova Solutions Inc; Charlotte (NC); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

HSA & FSA

Life Insurance

Sick time

EAP

Promotional opportunities

Paid leaves as required by law

Job summary

Innova Solutions is seeking a Business Systems Consultant - Innovation Labs Coordinator to manage Innovation Labs requests from intake to close-out. You will conduct lab consultations, gather requirements, and coordinate environment onboarding with lab engineers.

This role ensures policy compliance, tracks lifecycle stages, and supports reporting and communications across stakeholders. The ideal candidate balances requirements gathering, coordination, and operational duties in a

Qualifications

• Experience supporting innovation labs or similar environments.
• Ability to balance requirements gathering, coordination, communication, reporting, and operational responsibilities.
• Strong organizational skills and attention to detail for onboarding processes, meetings, and documentation.
• Excellent communication between applicants/project teams, engineers, and the broader innovation team.

Responsibilities

• Manage Innovation Labs requests from intake through close-out, serving as the primary point of contact for innovation teams.
• Conduct lab consultations, facilitate discovery sessions, and gather business and technical requirements.
• Partner with lab engineers to assess innovation viability and coordinate environment onboarding and delivery.
• Coordinate approval activities and track requests through all stages of the lifecycle.
• Monitor provisioning activities, support ticket resolution, and customer communications.
• Maintain accurate documentation, records, and knowledge content using Confluence and other approved tools.
• Ensure compliance with Innovation Labs policies, processes, and operational standards.
• Participate in application enhancements, testing, release activities, and process improvement initiatives.
• Assist with operational reporting, metrics collection, and status reporting.
• Support stakeholder engagement, communications, and promotional efforts.

Skills

Project Coordination

Innovation lab

Stakeholder management

Gathering requirements

Documentation/Reporting

Backlog management

Testing

Confluence

Jira

Agile/Scrum delivery

Tools

Confluence

Jira

Job description

Business Systems Consultant - Innovation Labs Coordinator

Position Type: Full-time (Contract ) Duration: 12 Months Location: Chandler, AZ

As a Business Systems Consultant - Innovation Labs Coordinator you will:

• Manage Innovation Labs requests from intake through close-out, serving as the primary point of contact for innovation teams.
• Conduct lab consultations, facilitate discovery sessions, and gather business and technical requirements.
• Partner with lab engineers to assess innovation viability and coordinate environment onboarding and delivery
• Coordinate approval activities and track requests through all stages of the lifecycle
• Monitor provisioning activities, support ticket resolution, and customer communications.
• Maintain accurate documentation, records, and knowledge content using Confluence and other approved tools.
• Ensure compliance with Innovation Labs policies, processes, and operational standards.
• Participate in application enhancements, testing, release activities, and process improvement initiatives
• Assist with operational reporting, metrics collection, and status reporting
• Support stakeholder engagement, communications, and promotional efforts

Skills and Qualifications:

• Multifaceted Business Systems Analyst / Innovation Coordinator who can support different needs across the Innovation Lab.
• Worked in a technology environment and can balance requirements gathering, coordination, communication, reporting, and operational responsibilities
• Needs strong organizational skills and attention to detail to stay on top of lab onboarding processes, meetings, documentation, follow-ups, and communications
• Responsible for managing expectations and communicating effectively between applicants'/project teams, engineers, and the broader innovation team.

The ideal candidate will have:

• Project Coordination
• Innovation lab
• Stakeholder management
• Gathering Requirement
• Documentation/ Reporting
• Backlog Management
• Testing
• Confluence
• Jira
• Agile/ Scrum Delivery

This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.

PAY RANGE AND BENEFITS:

Salary Range*: $40 to $46 Per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

ABOUT INNOVA SOLUTIONS:

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

• Named One of America's Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [emailprotected] or [phone]. Please indicate the specifics of the assistance needed.

Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.