Innovation Hub Receptionist & Operations Coordinator

UG2 LLC; Cambridge (MA); On-site; USD 43,000 - 56,000; Full time

Job summary

UG2 LLC in Cambridge, MA seeks a professional Receptionist/Administrator to shape the tenant and guest experience while supporting daily operations of an early-stage incubator.

The role goes beyond a traditional front desk: you will manage front desk activities, coordinate access, triage requests, assist onboarding/offboarding, prepare communications, maintain the member portal, coordinate meetings, and support AV/IT for events, helping entrepreneurs and researchers connect and grow.

Qualifications

• Bachelor's degree is required.
• Experience in administration, customer service, workplace operations, hospitality, community management, or related field is required; two or more years of relevant professional experience highly desired.
• Experience within a startup, incubator, accelerator, life sciences, research, higher education, or shared-workspace environment is strongly preferred.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.

Responsibilities

• Manage front desk and reception activities, ensuring a positive and professional experience for tenants, visitors, and guests.
• Coordinate visitor access and registration.
• Triage requests from member companies and connect them to appropriate resources.
• Assist onboarding and offboarding of tenant companies and ensure smooth transitions.
• Prepare communications to the member community.
• Maintain the member portal and coordinate visitor, IT, and facilities requests.
• Coordinate with vendors, contractors, and service providers to support day-to-day operations.
• Help maintain organized, well-stocked office, pantry, and shared community spaces.
• Manage incoming and outgoing mail, packages, deliveries, and shipments.
• Coordinate meeting rooms, shared resources, and equipment scheduling.
• Support AV and IT needs for meetings, presentations, and events.
• Provide administrative support to site leadership and assist with special projects and community initiatives.
• Assist in coordinating and executing programming events that foster a vibrant and collaborative community.
• Contribute to a culture of hospitality, collaboration, and exceptional service for tenants, guests, and clients.
• Build positive relationships throughout the community and help create an engaging environment.

Skills

Interpersonal skills

Organizational skills

Customer service

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

UG2 LLC in Cambridge, MA seeks a professional Receptionist/Administrator to shape the tenant and guest experience while supporting daily operations of an early-stage incubator.

The role goes beyond a traditional front desk: you will manage front desk activities, coordinate access, triage requests, assist onboarding/offboarding, prepare communications, maintain the member portal, coordinate meetings, and support AV/IT for events, helping entrepreneurs and researchers connect and grow.