Innovation Hub Operations & Partnerships Lead

Northeastern University; Boston (MA); On-site; USD 49,000 - 67,000; Full time

Job summary

Northeastern University 300 Mass Ave Boston is seeking an Operations & Hub Management Specialist to lead entrepreneurship initiatives, coordinate events, and manage the 300 Mass Ave hub experience for students, faculty, and external partners.

Reporting to the Event Operations Manager, you will drive program growth, oversee venue operations, and ensure exceptional user experiences, balancing strategic priorities with hands-on delivery.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in entrepreneurship, innovation, higher education, event management, operations, customer service, or a related field.
• Demonstrated experience managing complex projects and coordinating multiple stakeholders.
• Strong relationship-building, communication, and organizational skills.

Responsibilities

• Support the day-to-day operations and continued growth of 300 Mass Ave.
• Foster a welcoming, professional environment for entrepreneurs, students, faculty, alumni, donors, investors, corporate partners, and guests.
• Coordinate founder engagement activities and community-building initiatives.
• Support domestic and international visitors, corporate partners, investors, and senior university delegations.
• Continuously improve the user experience and operational effectiveness of the innovation hub.
• Monitor facility readiness and ensure spaces maintain high professionalism and functionality.

Skills

Stakeholder engagement

Event management

Communication

Project coordination

AV/Tech support

Customer service

Education

Bachelor's degree or equivalent

Tools

Event management software

AV systems

Video conferencing tech

Job description

Northeastern University 300 Mass Ave Boston is seeking an Operations & Hub Management Specialist to lead entrepreneurship initiatives, coordinate events, and manage the 300 Mass Ave hub experience for students, faculty, and external partners.

Reporting to the Event Operations Manager, you will drive program growth, oversee venue operations, and ensure exceptional user experiences, balancing strategic priorities with hands-on delivery.