Innovation Hub Operations & Partnerships Lead

NU USA Northeastern University

Boston (MA)

On-site

USD 49,000 - 67,000

Full time

4 days ago

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Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Paid time off

Tuition assistance

Wellness & life

Commuting & transportation

Job summary

Northeastern University is seeking an Operations & Hub Management Specialist for the 300 Mass Ave entrepreneurship hub in Boston to lead programming, events, and venue operations. You will coordinate founder engagement, manage day-to-day hub activities, and ensure exceptional experiences for founders, students, alumni, donors, investors, and guests while balancing strategic growth with hands-on delivery.

The role requires collaboration across colleges and external ecosystems, strong AV/tech

Qualifications

Bachelor's degree or equivalent combination of education and experience.
Experience in entrepreneurship, innovation, higher education, event management, operations, customer service, or related field.
Demonstrated experience managing complex projects and coordinating multiple stakeholders.
Strong relationship-building, communication, and organizational skills.
Excellent customer service and client management abilities.
Ability to balance strategic priorities with hands-on operational responsibilities.
Experience coordinating meetings, programs, events, or community initiatives.
Strong computer proficiency and experience with event management technologies.
Working knowledge of audio/visual systems and event technology.
Ability to work effectively in a fast-paced, evolving environment.
Flexibility to support evening, weekend, and occasional international programming as required.

Responsibilities

Support the day-to-day operations and continued growth of 300 Mass Ave.
Foster a welcoming, professional, and collaborative environment for entrepreneurs, students, faculty, alumni, donors, investors, corporate partners, and guests.
Coordinate founder engagement activities and community-building initiatives.
Support domestic and international visitors, corporate partners, investors, and senior university delegations.
Continuously improve the user experience and operational effectiveness of the innovation hub.
Monitor facility readiness and ensure all spaces maintain a high standard of professionalism and functionality, coordinating repairs, renovations, and enhancement projects as needed.
Serve as the primary point of contact for event planning, execution, and venue management within entrepreneurship-focused spaces, including 300 Mass Ave.
Manage reservation requests, approvals, confirmations, and scheduling for entrepreneurship event spaces.
Coordinate events annually, including entrepreneurship programs, networking events, corporate engagements, competitions, meetings, and special events.
Consult with internal and external clients on event requirements, including room setup, catering, technology, furniture, and logistics; conduct planning meetings and facility walkthroughs with clients, vendors, and university partners.
Serve as primary liaison between event hosts and university service providers, including Facilities, ITS, Chartwells, Public Safety, and external vendors.
Develop and maintain operating procedures and service standards across event spaces, and recommend process improvements that enhance efficiency and customer service.
Support contract coordination, client invoicing, payment processing, and event-related financial tracking.
Maintain event venue marketing materials and web content to ensure accurate, current information.
Oversee audio/visual and technology resources supporting entrepreneurship events and programs.
Advise clients on appropriate technology solutions to support meeting and event objectives.
Troubleshoot videoconferencing systems, collaboration technologies, projectors, displays, microphones, and related equipment.
Provide on-site operational and technical support during high-profile and mission-critical events.
Coordinate with vendors and university technology teams to maintain and upgrade equipment.
Develop and maintain user guides, training materials, and procedures for event technology systems, and train student employees and event staff on equipment operation and troubleshooting.
Oversee front desk operations and serve as a point of contact for visitors to the Entrepreneur Hub.
Mentor and supervise student employees, front desk staff, and event support personnel.
Support executive communications, reports, presentations, and project updates.
Assist with marketing, communications, social media content, and entrepreneurship impact reporting.
Monitor program performance metrics and recommend continuous improvements.
Collaborate with colleagues across Advancement, Global Entrepreneurship, Academic Affairs, and university leadership to achieve shared objectives.
Maintain exceptionally high standards of customer service and professionalism when interacting with senior leaders, VIP guests, corporate executives, founders, and community partners.