Operations & Hub Management Specialist
NU USA Northeastern University
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Benefits offered by this job
Job summary
Northeastern University is seeking an Operations & Hub Management Specialist for the 300 Mass Ave entrepreneurship hub in Boston to lead programming, events, and venue operations. You will coordinate founder engagement, manage day-to-day hub activities, and ensure exceptional experiences for founders, students, alumni, donors, investors, and guests while balancing strategic growth with hands-on delivery.
The role requires collaboration across colleges and external ecosystems, strong AV/tech
Qualifications
- Bachelor's degree or equivalent combination of education and experience.
- Experience in entrepreneurship, innovation, higher education, event management, operations, customer service, or related field.
- Demonstrated experience managing complex projects and coordinating multiple stakeholders.
- Strong relationship-building, communication, and organizational skills.
- Excellent customer service and client management abilities.
- Ability to balance strategic priorities with hands-on operational responsibilities.
- Experience coordinating meetings, programs, events, or community initiatives.
- Strong computer proficiency and experience with event management technologies.
- Working knowledge of audio/visual systems and event technology.
- Ability to work effectively in a fast-paced, evolving environment.
- Flexibility to support evening, weekend, and occasional international programming as required.
Responsibilities
- Support the day-to-day operations and continued growth of 300 Mass Ave.
- Foster a welcoming, professional, and collaborative environment for entrepreneurs, students, faculty, alumni, donors, investors, corporate partners, and guests.
- Coordinate founder engagement activities and community-building initiatives.
- Support domestic and international visitors, corporate partners, investors, and senior university delegations.
- Continuously improve the user experience and operational effectiveness of the innovation hub.
- Monitor facility readiness and ensure all spaces maintain a high standard of professionalism and functionality, coordinating repairs, renovations, and enhancement projects as needed.
- Serve as the primary point of contact for event planning, execution, and venue management within entrepreneurship-focused spaces, including 300 Mass Ave.
- Manage reservation requests, approvals, confirmations, and scheduling for entrepreneurship event spaces.
- Coordinate events annually, including entrepreneurship programs, networking events, corporate engagements, competitions, meetings, and special events.
- Consult with internal and external clients on event requirements, including room setup, catering, technology, furniture, and logistics; conduct planning meetings and facility walkthroughs with clients, vendors, and university partners.
- Serve as primary liaison between event hosts and university service providers, including Facilities, ITS, Chartwells, Public Safety, and external vendors.
- Develop and maintain operating procedures and service standards across event spaces, and recommend process improvements that enhance efficiency and customer service.
- Support contract coordination, client invoicing, payment processing, and event-related financial tracking.
- Maintain event venue marketing materials and web content to ensure accurate, current information.
- Oversee audio/visual and technology resources supporting entrepreneurship events and programs.
- Advise clients on appropriate technology solutions to support meeting and event objectives.
- Troubleshoot videoconferencing systems, collaboration technologies, projectors, displays, microphones, and related equipment.
- Provide on-site operational and technical support during high-profile and mission-critical events.
- Coordinate with vendors and university technology teams to maintain and upgrade equipment.
- Develop and maintain user guides, training materials, and procedures for event technology systems, and train student employees and event staff on equipment operation and troubleshooting.
- Oversee front desk operations and serve as a point of contact for visitors to the Entrepreneur Hub.
- Mentor and supervise student employees, front desk staff, and event support personnel.
- Support executive communications, reports, presentations, and project updates.
- Assist with marketing, communications, social media content, and entrepreneurship impact reporting.
- Monitor program performance metrics and recommend continuous improvements.
- Collaborate with colleagues across Advancement, Global Entrepreneurship, Academic Affairs, and university leadership to achieve shared objectives.
- Maintain exceptionally high standards of customer service and professionalism when interacting with senior leaders, VIP guests, corporate executives, founders, and community partners.
Skills
Education
Tools
Job description
Northeastern University is creating one of the world's most ambitious university entrepreneurship ecosystems, anchored by the 300 Mass Ave innovation hub in Boston and connected across Northeastern's global campus network. Global Entrepreneurship brings together students, founders, researchers, investors, alumni, corporate partners, and community stakeholders to create new opportunities for innovation, venture creation, and experiential learning. Reporting directly to the Event Operations Manager, the Operations & Hub Management Specialist is a key leader responsible for the strategic growth, operational excellence, and day-to-day execution of entrepreneurship initiatives at 300 Mass Ave. This role combines entrepreneurship programming, stakeholder engagement, event operations, partnership development, and venue management to advance the university's entrepreneurial mission. The Specialist works collaboratively across colleges, campuses, and external ecosystems to deliver entrepreneurship programs, support founders and innovators, coordinate high-profile events, manage stakeholder relationships, and ensure an exceptional experience for all users of 300 Mass Ave. The ideal candidate brings an entrepreneurial mindset, strong operational skills, and the ability to translate ambitious ideas into measurable outcomes - while serving as a critical bridge between programming, operations, stakeholder engagement, and event management.
- Bachelor's degree or equivalent combination of education and experience.
- Experience in entrepreneurship, innovation, higher education, event management, operations, customer service, or a related field.
- Demonstrated experience managing complex projects and coordinating multiple stakeholders.
- Strong relationship-building, communication, and organizational skills.
- Excellent customer service and client management abilities.
- Ability to balance strategic priorities with hands-on operational responsibilities.
- Experience coordinating meetings, programs, events, or community initiatives.
- Strong computer proficiency and experience with event management technologies.
- Working knowledge of audio/visual systems and event technology.
- Ability to work effectively in a fast-paced, evolving environment.
- Flexibility to support evening, weekend, and occasional international programming as required.
- Experience supporting entrepreneurship centers, incubators, accelerators, venture programs, or innovation organizations.
- Startup, founder, or entrepreneurial experience.
- Experience working with investors, venture capital firms, or innovation ecosystems.
- Experience developing external partnerships and stakeholder relationships.
- Knowledge of experiential learning and entrepreneurship education.
- Experience supervising student employees or part-time staff.
The ideal candidate is entrepreneurial, innovative, and solutions-oriented; passionate about supporting founders and innovators; collaborative and skilled at building relationships across diverse stakeholder groups; comfortable working independently while managing multiple priorities; professional, adaptable, and customer-focused; detail-oriented with strong follow-through; and able to lead through influence, collaboration, and service.
- Support the day-to-day operations and continued growth of 300 Mass Ave.
- Foster a welcoming, professional, and collaborative environment for entrepreneurs, students, faculty, alumni, donors, investors, corporate partners, and guests.
- Coordinate founder engagement activities and community-building initiatives.
- Support domestic and international visitors, corporate partners, investors, and senior university delegations.
- Continuously improve the user experience and operational effectiveness of the innovation hub.
- Monitor facility readiness and ensure all spaces maintain a high standard of professionalism and functionality, coordinating repairs, renovations, and enhancement projects as needed.
- Serve as the primary point of contact for event planning, execution, and venue management within entrepreneurship-focused spaces, including 300 Mass Ave.
- Manage reservation requests, approvals, confirmations, and scheduling for entrepreneurship event spaces.
- Coordinate events annually, including entrepreneurship programs, networking events, corporate engagements, competitions, meetings, and special events.
- Consult with internal and external clients on event requirements, including room setup, catering, technology, furniture, and logistics; conduct planning meetings and facility walkthroughs with clients, vendors, and university partners.
- Serve as primary liaison between event hosts and university service providers, including Facilities, Information Technology Services, Chartwells, Public Safety, and external vendors.
- Develop and maintain operating procedures and service standards across event spaces, and recommend process improvements that enhance efficiency and customer service.
- Support contract coordination, client invoicing, payment processing, and event-related financial tracking.
- Maintain event venue marketing materials and web content to ensure accurate, current information.
- Oversee audio/visual and technology resources supporting entrepreneurship events and programs.
- Advise clients on appropriate technology solutions to support meeting and event objectives.
- Troubleshoot videoconferencing systems, collaboration technologies, projectors, displays, microphones, and related equipment.
- Provide on-site operational and technical support during high-profile and mission-critical events.
- Coordinate with vendors and university technology teams to maintain and upgrade equipment.
- Develop and maintain user guides, training materials, and procedures for event technology systems, and train student employees and event staff on equipment operation and troubleshooting.
- Oversee front desk operations and serve as a point of contact for visitors to the Entrepreneur Hub.
- Mentor and supervise student employees, front desk staff, and event support personnel.
- Support executive communications, reports, presentations, and project updates.
- Assist with marketing, communications, social media content, and entrepreneurship impact reporting.
- Monitor program performance metrics and recommend continuous improvements.
- Collaborate with colleagues across Advancement, Global Entrepreneurship, Academic Affairs, and university leadership to achieve shared objectives.
- Maintain exceptionally high standards of customer service and professionalism when interacting with senior leaders, VIP guests, corporate executives, founders, and community partners.
General Administration
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation.
- Medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
- Grade/Pay Type: 106S
- Expected Hiring Range: $48,610.00 - $66,838.75
Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system - which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide - serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors - aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.
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