Inn Front Desk & Guest Experience Specialist

THE WHITE HOUSE INN; Wilmington (VT); On-site; USD 19,000 - 28,000; Full time

Job summary

The White House Inn in Wilmington, VT is seeking a Guest Services Associate to greet guests, manage check-in/check-out, and respond to inquiries in person, by phone, and by email. This on-site role is part time to full-time and collaborates with housekeeping/maintenance to ensure rooms are ready.

Daily tasks include processing payments and offering information about amenities and local attractions. Flexibility to work evenings, weekends, and holidays is preferred, with a focus on delivering a

Qualifications

• Strong guest services and customer service abilities, with a focus on creating welcoming experiences.
• Experience managing reservations, updating booking systems, and coordinating room availability.
• Clear and professional communication skills, both verbal and written.

Responsibilities

• Greet guests and provide a warm welcome.
• Check-in and check-out guests efficiently.
• Respond to inquiries in person, by phone and by email.
• Manage reservations and update booking information.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Process payments and handle cash and card transactions.
• Provide information about hotel amenities and local attractions.
• Address guest concerns promptly and professionally.
• Maintain a tidy front desk area and follow standard operating procedures.
• Support other team members to deliver high-quality guest experiences.

Skills

Guest services

Reservations

Cash handling

Communication

Front desk

Flexibility

Job description

The White House Inn in Wilmington, VT is seeking a Guest Services Associate to greet guests, manage check-in/check-out, and respond to inquiries in person, by phone, and by email. This on-site role is part time to full-time and collaborates with housekeeping/maintenance to ensure rooms are ready.

Daily tasks include processing payments and offering information about amenities and local attractions. Flexibility to work evenings, weekends, and holidays is preferred, with a focus on delivering a