Guest Services Associate

THE WHITE HOUSE INN; Wilmington (VT); On-site; USD 19,000 - 28,000; Full time

Job summary

The White House Inn in Wilmington, VT is seeking a Guest Services Associate to greet guests, manage check-in/check-out, and respond to inquiries in person, by phone, and by email. This on-site role is part time to full-time and collaborates with housekeeping/maintenance to ensure rooms are ready.

Daily tasks include processing payments and offering information about amenities and local attractions. Flexibility to work evenings, weekends, and holidays is preferred, with a focus on delivering a

Qualifications

• Strong guest services and customer service abilities, with a focus on creating welcoming experiences.
• Experience managing reservations, updating booking systems, and coordinating room availability.
• Clear and professional communication skills, both verbal and written.

Responsibilities

• Greet guests and provide a warm welcome.
• Check-in and check-out guests efficiently.
• Respond to inquiries in person, by phone and by email.
• Manage reservations and update booking information.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Process payments and handle cash and card transactions.
• Provide information about hotel amenities and local attractions.
• Address guest concerns promptly and professionally.
• Maintain a tidy front desk area and follow standard operating procedures.
• Support other team members to deliver high-quality guest experiences.

Skills

Guest services

Reservations

Cash handling

Communication

Front desk

Flexibility

Job description

Company Description The White House Inn operates as a hospitality business. The inn is focused on providing comfortable accommodations and welcoming experiences for guests. Team members work in a setting that values professional service, attention to detail, and a friendly atmosphere. The organization offers opportunities to interact with a diverse range of guests while maintaining high standards of service and cleanliness. Employees are encouraged to contribute to a positive guest experience and a cooperative work environment.

Role Description The Guest Services Associate is a part time to full-time position, on-site role located in Wilmington, VT. This position is responsible for greeting guests, handling check-in and check-out processes, and responding to inquiries in person, by phone, and via email. The Guest Services Associate manages reservations, updates booking information, and coordinates with housekeeping and maintenance to ensure rooms are ready and issues are resolved promptly. Daily tasks include processing payments, providing information about hotel amenities and local attractions, and addressing guest concerns in a professional and timely manner, putting out and maintaining the continental breakfast. The role also involves maintaining a tidy front desk area, following standard operating procedures, and supporting other team members to deliver consistent, high-quality guest experiences.

Qualifications

• Strong Guest Services and Guest Service skills, with a focus on creating welcoming, positive experiences.
• Demonstrated Customer Service abilities, including handling inquiries, complaints, and special requests professionally.
• Experience managing Reservations, updating booking systems, and coordinating room availability.
• Clear and professional Communication skills, both verbal and written, with the ability to interact effectively with guests and colleagues.
• Prior experience in hospitality, hotel front desk, or related service roles is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Strong organizational skills, attention to detail, and accuracy in handling cash and card transactions.
• Basic computer proficiency and comfort using reservation or property management systems.
• Reliability, integrity, and a collaborative approach to working within a team environment.