Guest Service Asssociate Innkeeper

Hotel Lucine; Beverly (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Hotel Lucine is seeking a dedicated guest services associate to manage reservations, check-in/check-out, and guest accounts while delivering exceptional service. The role includes coordinating housekeeping, ensuring room readiness, and supporting safety procedures, with strong communication and multitasking skills essential to success.

The ideal candidate is professional, personable, dependable, and able to work independently or as part of a team, including weekends and holidays.

Qualifications

• This role requires strong customer service, communication, and organizational skills.
• Ability to multitask and work effectively in a fast-paced hotel environment.
• Professionalism, integrity, and good follow-through are essential.

Responsibilities

• Manage reservations, check-in/check-out, and guest accounts.
• Provide friendly, efficient service and respond to guest requests and complaints.
• Maintain information in the property management system and coordinate across departments.
• Support hotel security and safety procedures and act as a point of contact.
• Oversee housekeeping operations and report maintenance or safety issues.
• Keep work areas clean, organized, and well-stocked.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Job description

This position combines guest services, front desk operations and housekeeping responsibilities to provide a seamless, welcoming experience for hotel guests. The role is responsible for supporting the full guest experience—from reservations and check-in through check-out and problem resolution—while also ensuring guest rooms are clean, comfortable, and inspected to hotel standards.

The ideal candidate is professional, personable, and dependable with strong communication and problem-solving skills. This position requires someone who can work independently, manage multiple priorities, remain composed under pressure, and consistently deliver excellent customer service.

Key Responsibilities

• Manage reservations, guest inquiries, correspondence, check-in, check-out, and guest accounts.
• Provide friendly, efficient service and respond promptly to guest requests, concerns, and complaints.
• Maintain accurate information in the hotel’s property management system and communicate effectively across departments.
• Support hotel security and safety procedures and serve as a point of contact.
• Oversee and assist in housekeeping operations.
• Identify and report maintenance issues, safety concerns, damaged property, and lost-and-found items.
• Maintain clean, organized, and well-stocked work areas.
• Perform additional duties as assigned to support hotel operations and guest satisfaction.

Qualifications & Expectations

• High school diploma or equivalent work experience.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and work effectively in a fast-paced hotel environment.
• Ability to work independently while contributing positively to a team.
• Professionalism, integrity, sound judgment, and strong follow-through.
• Flexible availability, including weekends, nights, and holidays.
• Ability to stand, walk, bend, lift, and perform physically demanding housekeeping duties, including lifting up to 50 pounds.

Employees are expected to approach their work with passion, enthusiasm, and a commitment to customer satisfaction, while embodying the company values of Integrity, Empathy, and Excellence.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.