Inmate Call System Administrator

ShawnTech Communications, Inc; Hopewell (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

ShawnTech Communications, Inc. seeks a detail-oriented administrative clerk to be the first point of contact for facility personnel handling inmate call control system tasks. The role emphasizes data entry, account management, and coordination with DOC staff.

You will maintain system accuracy, process requests for blocks/unblocks, monitor outages, and track trouble tickets, ensuring timely updates and professional communication with on-site clients and team members.

Qualifications

• 1-3 years of office experience required.
• Basic writing, organizational and oral communication skills required.
• High accuracy in data entry skills.
• Must possess the ability to adapt to the company culture and remote team dynamics.
• Must have the ability to work with minimal supervision.
• Must have a good attendance record.
• Must have a clean driving record and reliable means of transportation. Background checks and drug screening are mandatory for this position.

Responsibilities

• Enter and deactivate numbers from calling number lists with high accuracy.
• Close prepaid balances and release balances to DOC staff for inmate releases
• Process requests for blocks and unblocks, upon request from DOC Staff
• Maintain data entry formats and proofing for new inmates, transfers, returns, movements, and suspensions.
• Ensure system functionality daily and report outages promptly.
• Initiate outage procedures and coordinate with technical support and dispatch.
• Support DOC staff with report generation and account information.
• Maintain records, inventories, and timely report submissions.
• Work in a remote team environment and maintain professional communication with clients and team members.

Skills

Data entry

MS Office

Typing 50 WPM

Fast-paced

Independent worker

Attendance

Attention to detail

Problem solving

Team player

Tools

Microsoft Office

Job description

ShawnTech Communications, Inc. seeks a detail-oriented administrative clerk to be the first point of contact for facility personnel handling inmate call control system tasks. The role emphasizes data entry, account management, and coordination with DOC staff.

You will maintain system accuracy, process requests for blocks/unblocks, monitor outages, and track trouble tickets, ensuring timely updates and professional communication with on-site clients and team members.