Ink Technical Service & Process Improvement Specialist

Sun Chemical; Akron (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Sun Chemical is seeking an Ink Technical Service Representative to provide dedicated technical ink support across OH, NY, MI, and WV. You will partner with customers to address ink performance, color consistency, and process improvements for high-precision printing applications.

You will lead trials, train customers on blending and maintenance, and collaborate with product management to define recommendations. Significant travel (70%) and overnight stays at customer sites are required.

Qualifications

• 5-10 years of ink industry experience.
• Knowledge of Kepner-Tregoe and Six Sigma methodologies.
• Experience with industry laboratory and press equipment.
• Ability to manage multiple complex projects.
• High level of pressroom and printing process knowledge.

Responsibilities

• Leads and participates in process improvement initiatives with customers and Sun employees.
• Makes product selection decisions in accordance with Product Management based on end use application and conducts trial activities.
• Provides training to customer employees on ink blending, inventory, and related functions.
• Reports field activity in the Salesforce reporting tool; completes technical call and trial reports.
• Submits and follows up regional color match lab requests.
• Provides emergency backfill support for products at customer sites.

Skills

Ink industry experience

Project management

Customer-facing skills

Tools

Kepner-Tregoe

Six Sigma

SunMatch

Job description

Sun Chemical is seeking an Ink Technical Service Representative to provide dedicated technical ink support across OH, NY, MI, and WV. You will partner with customers to address ink performance, color consistency, and process improvements for high-precision printing applications.

You will lead trials, train customers on blending and maintenance, and collaborate with product management to define recommendations. Significant travel (70%) and overnight stays at customer sites are required.