Infusion Guide: Insurance & Intake Coordinator

Transformcap; Holyoke (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short and long-term disability

401(k) with employer match

15 Days PTO

Parental leave and flexible return to/

Job summary

Local Infusion is seeking an Insurance & Intake Coordinator—an Infusion Guide—to coordinate referrals, obtain authorizations, and deliver excellent patient and physician service. The role focuses on ensuring timely access to infusion therapy and accurate insurance processing in a fast-growing practice.

The Infusion Guide will work onsite in Holyoke, MA, with a standard M-F schedule, 8:00 am to 4:30 pm. Prior authorization and medical terminology experience are preferred, along with strong EHR

Qualifications

• Healthcare experience and insurance pre-authorization knowledge.
• Ability to read medical charts and understand clinical terminology.
• Comfort using EHR systems and learning new apps quickly.
• Strong patient- and provider-facing communication and service orientation.

Responsibilities

• Manage infusion referral process, obtain authorizations and benefit investigations.
• Coordinate with referring providers for required documentation and update on patient status.
• Explain referral steps and status to patients clearly and empathetically.
• Communicate with referring/prescribing providers about progress and needs.
• Assist with medical inventory and office supplies; participate in a 6-week training plan.

Skills

Healthcare experience

Prior Authorization Experience

Medical terminology

EHR familiarity

Customer service

Tools

Electronic Health Records (EHR)

Job description

Local Infusion is seeking an Insurance & Intake Coordinator—an Infusion Guide—to coordinate referrals, obtain authorizations, and deliver excellent patient and physician service. The role focuses on ensuring timely access to infusion therapy and accurate insurance processing in a fast-growing practice.

The Infusion Guide will work onsite in Holyoke, MA, with a standard M-F schedule, 8:00 am to 4:30 pm. Prior authorization and medical terminology experience are preferred, along with strong EHR