Infusion Clinic Scheduling & Operations Lead

University of Rochester; United States; On-site; USD 30,000 - 41,000; Full time

Job summary

The University of Rochester is seeking an experienced administrator to coordinate infusion site schedules, oversee clerical staff, and support clinic operations within the Medicine/AIR Ambulatory department. This role emphasizes proactive scheduling, patient communications, and cross-team collaboration in a fast-paced environment.

Applicants should have a High School diploma with relevant experience and prefer EMR/scheduling software familiarity.

Qualifications

• High School diploma with 2 years relevant experience.
• 1 year leadership experience preferred.
• Experience with surgical/appointment scheduling software and EMRs preferred.

Responsibilities

• Coordinate infusion site schedules and data support.
• Direct clerical staff and supervise Infusion PSR.
• Meet weekly to optimize scheduling among providers.
• Communicate provider preferences for patient correspondence.
• Authorize schedule changes and delegate rescheduling tasks.
• Serve as main contact for scheduling questions.

Skills

Customer service

Time management

Multi-tasking

Leadership

Critical thinking

Education

High School diploma or equivalent

Tools

Scheduling software

Electronic medical records

Job description

The University of Rochester is seeking an experienced administrator to coordinate infusion site schedules, oversee clerical staff, and support clinic operations within the Medicine/AIR Ambulatory department. This role emphasizes proactive scheduling, patient communications, and cross-team collaboration in a fast-paced environment.

Applicants should have a High School diploma with relevant experience and prefer EMR/scheduling software familiarity.