Physician Support Coord IV

University of Rochester; United States; Presencial; USD 30.000 - 41.000; Jornada completa

Descripción de la vacante

The University of Rochester is seeking an experienced administrator to coordinate infusion site schedules, oversee clerical staff, and support clinic operations within the Medicine/AIR Ambulatory department. This role emphasizes proactive scheduling, patient communications, and cross-team collaboration in a fast-paced environment.

Applicants should have a High School diploma with relevant experience and prefer EMR/scheduling software familiarity.

Formación

• High School diploma with 2 years relevant experience.
• 1 year leadership experience preferred.
• Experience with surgical/appointment scheduling software and EMRs preferred.

Responsabilidades

• Coordinate infusion site schedules and data support.
• Direct clerical staff and supervise Infusion PSR.
• Meet weekly to optimize scheduling among providers.
• Communicate provider preferences for patient correspondence.
• Authorize schedule changes and delegate rescheduling tasks.
• Serve as main contact for scheduling questions.

Conocimientos

Customer service

Time management

Multi-tasking

Leadership

Critical thinking

Educación

High School diploma or equivalent

Herramientas

Scheduling software

Electronic medical records

Descripción del empleo

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address)

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Job Details

• Worker Subtype: Regular
• Time Type: Full time
• Scheduled Weekly Hours: 40
• Department: 500195 Medicine/AIR Ambulatory
• Work Shift: UR - Day (United States of America)
• Range: UR URCB 206 H
• Compensation Range: $21.97 - $29.66

Responsibilities

Under the direct supervision of the Practice Manager, Clinic Directors and Nurse Managers will work with considerable latitude for independent judgement. Responsible for the oversight of coordination of infusion sites and information/data support. Provides direction to other clerical staff. Serves as an indirect supervisor of Infusion PSR. This includes training and coordinating activities for clerical staff.

Essential Functions

• Examines the clinic schedules(s) on a continuous basis (both weekly and daily) to identify opportunities for optimizing the time and effort of providers and clinical space by reviewing reports such as clinic utilization, master templates and the volume of referrals.
• Serves as a primary contact for provider(s) as it relates to clinic sites, clinical operations and scheduling coordination. Meets weekly with Practice Manager, Nurse Manager and Clinical Directors to recommend scheduling among competing demands and then implement the scheduling changes. Communicates expectations to clerical staff on any schedule changes that were implemented.
• Applies provider preferences and protocols in selecting for routine and non-routine correspondence related to patient communications. This includes compiling all necessary information and drafts for provider signature and ensuring best practices and following University polices and guidelines.
• Uses judgement based on clinical operations to authorize changing of clinic schedules. Authorizes rescheduling/bumps/closures when as needed by applying protocols for clinic scheduling. Delegates tasks to clerical staff for rescheduling patients.
• Assesses calls to understand patient needs, patient complaints, prioritizes medical concerns and obtains responses from providers and follows up with patients. Serves as the main point of contact for colleagues for all scheduling and communication questions or challenges related to clinical services.
• Other duties as assigned

Minimum Education & Experience

• High School diploma and 2 years relevant experience required
• 1 year leadership experience preferred
• Or equivalent combination of education and experience
• Experiences with surgical/appointment scheduling software and electronic medical records preferred

Knowledge, Skills and Abilities

• Demonstrated customer service skills required
• Demonstrates time management, multi-tasking, leadership and critical thinking skills preferred
• Medical Terminology preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.