Physician Support Coord IV

001 University of Rochester; United States; On-site; USD 30,000 - 41,000; Full time

Job summary

University of Rochester is seeking a detail‑oriented Scheduling Coordinator for infusion clinic operations. This role focuses on optimizing clinic schedules, coordinating with providers, and ensuring smooth patient flow across infusion sites.

Under supervision of Practice Manager and Nurse Managers, you will guide clerical staff, manage communications, and apply clinic protocols while maintaining high standards of patient care and policy compliance.

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years of relevant experience preferred.
• Experience with scheduling software/EMR is a plus.

Responsibilities

• Examines clinic schedules to optimize provider time and space.
• Acts as primary contact for scheduling, coordinating care across sites.
• Ensures calendar updates and provider preferences are followed.
• Directs clerical staff and coordinates training for scheduling tasks.
• Communicates patient scheduling information in accordance with policies.

Skills

Customer service

Time management

Multi-tasking

Leadership

Critical thinking

Education

High School diploma

2 years relevant experience

Equivalent education/experience

Tools

Scheduling software

Electronic Medical Records

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500195 Medicine/AIR Ambulatory Work Shift: UR - Day (United States of America) Range: UR URCB 206 H Compensation Range: $21.97 - $29.66 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities: Under the direct supervision of the Practice Manager, Clinic Directors and Nurse Managers will work with considerable latitude for independent judgement. Responsible for the oversight of coordination of infusion sites and information/data support. Provides direction to other clerical staff. Serves as an indirect supervisor of Infusion PSR. This includes training and coordinating activities for clerical staff.

ESSENTIAL FUNCTIONS

• Examines the clinic schedules(s) on a continuous basis (both weekly and daily) to identify opportunities for optimizing the time and effort of providers and clinical space by reviewing reports such as clinic utilization, master templates and the volume of referrals.
• Serves as a primary contact for provider(s) as it relates to clinic sites, clinical operations and scheduling coordination.
• Meets weekly with Practice Manager, Nurse Manager and Clinical Directors to recommend scheduling among competing demands and then implement the scheduling changes.
• Communicates expectations to clerical staff on any schedule changes that were implemented.
• Applies provider preferences and protocols in selecting for routine and non-routine correspondence related to patient communications. This includes compiling all necessary information and drafts for provider signature and ensuring best practices and following University polices and guidelines.
• Uses judgement based on clinical operations to authorize changing of clinic schedules.
• Authorizes rescheduling/bumps/closures when as needed by applying protocols for clinic scheduling.
• Delegates tasks to clerical staff for rescheduling patients.
• Assesses calls to understand patient needs, patient complaints, prioritizes medical concerns and obtains responses from providers and follows up with patients.
• Serves as the main point of contact for colleagues for all scheduling and communication questions or challenges related to clinical services.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 2 years relevant experience required.
• 1 year leadership experience preferred.
• Or equivalent combination of education and experience.
• Experiences with surgical/appointment scheduling software and electronic medical records preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated customer service skills required.
• Demonstrates time management, multi-tasking, leadership and critical thinking skills preferred.
• Medical Terminology preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals.

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.