Infusion Center Operations Specialist

vivoinfusion; Lancaster (Lancaster County); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA contributions

401(k) Match

PTO

Wellness Reimbursement

Referral Bonus

Tuition Assistance

Disability Insurance

Life Insurance

Employee Ownership

Job summary

VIVO Infusion is seeking a Clinical Service Specialist in Lancaster, PA to manage front-end operations at the infusion center and support the clinical staff. You will handle scheduling, patient interactions, payment processing, and file insurance authorizations while maintaining a compliant environment.

Travel to other clinics may be required. The role emphasizes strong communication, organization, and healthcare administration skills in a fast-paced setting, with growth opportunities within a

Qualifications

• High School graduate or equivalent.
• 2 years of administrative experience in a healthcare environment.
• Medical Assistant Certification or Medical Office experience preferred.
• 1 year working with insurance authorizations, benefits verifications, and billing preferred.
• Active CPR/BLS prior to starting work.

Responsibilities

• Manages and supports all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing the handling of incoming mail.
• Proactively reviews patient cancellations and reschedules treatments to ensure the treatment plan is followed; communicates changes to the Clinical Operations Manager and nursing staff; calls to remind patients of upcoming appointments.
• Receives deliveries, collects invoices, reviews for accuracy, connects with Clinic Manager to authorize payment, and forwards to Accounts Payable.
• Schedules patients for follow-up infusion treatments in coordination with the Patient Care Navigator team.
• Collaborates with referring providers to obtain and file medical records, ensuring documents are available for review; maintains HIPAA compliant handling.
• Proficient in information systems, maintains statistical records, and prepares reports as requested by the Clinic Manager.
• Assists with clinical inventory management in collaboration with the Clinical Operations Manager.
• Fosters positive relationships with staff, referring offices, and external agencies.

Skills

Healthcare administration

Scheduling

Insurance verification

CPR/BLS

Typing 50+ wpm

Education

Medical Assistant Certification

Medical Office experience

Tools

MS Office

Billing databases

Job description

VIVO Infusion is seeking a Clinical Service Specialist in Lancaster, PA to manage front-end operations at the infusion center and support the clinical staff. You will handle scheduling, patient interactions, payment processing, and file insurance authorizations while maintaining a compliant environment.

Travel to other clinics may be required. The role emphasizes strong communication, organization, and healthcare administration skills in a fast-paced setting, with growth opportunities within a