Infusion Center Operations Specialist

Vivo Infusion®; Town of Mount Pleasant (NY); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA with Employer Contribution

401K with Match up to 4%

PTO: Accrual 3+ weeks

Tuition Assistance Program

Job summary

Vivo Infusion in Valhalla, NY is seeking a Clinical Service Specialist to support front-end operations, patient scheduling, and benefits verification. You will coordinate with medical staff, handle authorizations, and verify insurance, ensuring HIPAA compliance.

Ideal candidates have healthcare admin experience, strong communication, and the ability to work independently in a fast-paced clinic environment. This is a full-time, non-exempt role with Monday–Friday hours and opportunities for growth

Qualifications

• High School graduate or equivalent required.
• 2 years of administrative experience in a healthcare environment, required.
• Medical Assistant Certification or Medical Office experience, preferred.
• 1 year working with insurance authorizations, benefits verifications, and billing, preferred.
• Working knowledge of medical terminology, required.
• Active CPR/BLS prior to starting work, required.

Responsibilities

• Manages and supports all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing the handling of incoming mail.
• Proactively reviews patient cancellations and reschedules treatments to ensure the treatment plan is followed. Communicates any changes to the Clinical Operations Manager and nursing staff as needed. Additionally, calls to remind patients of their upcoming appointments.
• Receives deliveries, collects invoices, reviews for accuracy and consistency, connects with the Clinic Manager to authorize payment, and then sends to Vivo Accounts Payable team.
• Schedules patients for follow-up infusion treatments working closely with the Patient Care Navigator team to assist and coordinate.
• Collaborates with referring providers to obtain and file medical records, ensuring all relevant documents are available for the medical team’s review. Maintains efficiency and accuracy while adhering to HIPAA guidelines in handling patient records and documents.
• Proficient in using information systems, maintaining statistical records, and preparing reports as requested by the Clinic Manager.
• Assists with clinical inventory management in collaboration with the Clinical Operations Manager.
• Fosters positive and collaborative relationships with professional staff, co-workers, referring physician offices, ancillary departments, and external agencies.

Skills

Administrative experience

Scheduling

Insurance verification

Authorization processing

CPR/BLS

MS Office

HIPAA compliance

Medical terminology

Typing speed

Travel to clinics

Education

High school diploma

Medical Assistant Certification

Medical office experience

Tools

MS Office

Billing databases

Job description

Vivo Infusion in Valhalla, NY is seeking a Clinical Service Specialist to support front-end operations, patient scheduling, and benefits verification. You will coordinate with medical staff, handle authorizations, and verify insurance, ensuring HIPAA compliance.

Ideal candidates have healthcare admin experience, strong communication, and the ability to work independently in a fast-paced clinic environment. This is a full-time, non-exempt role with Monday–Friday hours and opportunities for growth