Infusion Center Administrative & Scheduling Specialist

Vivo Infusion®; North Haven (CT); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401K with match

PTO: Accrual 3+ weeks

Wellness reimbursement program

Employee referral bonus

Tuition assistance and professional Re

EAP

Short & long-term disability

Life Insurance

HSA with employer contribution

Job summary

Vivo Infusion is seeking a motivated Clinical Service Specialist to join our infusion team in North Haven, CT. The role focuses on scheduling, benefits verification, and securing authorizations for treatments in a fast-paced environment.

You will manage patient schedules, support medical staff, verify benefits, and ensure HIPAA-compliant handling of records while providing excellent patient service. This role reports to the Clinical Operations Manager.

Qualifications

• High School diploma or equivalent.
• 2 years healthcare administrative experience required.
• Medical Assistant Certification or Medical Office experience preferred.
• 1 year working with insurance authorizations, benefits verifications and billing preferred.
• Working knowledge of medical terminology required.
• Active CPR/BLS prior to starting work required.

Responsibilities

• Manages front-end operations of the infusion center, including answering calls, greeting patients, and handling payments and deliveries.
• Proactively reviews patient cancellations and reschedules treatments; notifies Clinical Operations Manager and nursing staff.
• Receives invoices, reviews for accuracy, and coordinates payment authorization with Clinic Manager.
• Schedules patients for follow-up infusions with the Patient Care Navigator team.
• Files medical records with referring providers and maintains HIPAA-compliant documents.
• Maintains information systems, statistical records, and prepares reports for the Clinic Manager.
• Assists with clinical inventory management with the Clinical Operations Manager.
• Fosters positive relationships with staff, providers, and external agencies.
• May travel to other local Vivo clinics to provide administrative support.

Skills

Self-motivation

Communication skills

Computer skills

Medical terminology

Documentation reading

Education

High School diploma or equivalent

2 years healthcare admin experience

Medical Assistant Certification

Medical office experience

CPR/BLS certification

Job description

Vivo Infusion is seeking a motivated Clinical Service Specialist to join our infusion team in North Haven, CT. The role focuses on scheduling, benefits verification, and securing authorizations for treatments in a fast-paced environment.

You will manage patient schedules, support medical staff, verify benefits, and ensure HIPAA-compliant handling of records while providing excellent patient service. This role reports to the Clinical Operations Manager.