Infusion Center Front Desk Lead — Patient Experience

IVX Health; Boynton Beach (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive healthcare

Flexible savings options

Professional growth opportunities

Paid volunteer time

401(k) retirement plan

Job summary

IVX Health in Boynton Beach, Florida, is seeking a Front Desk Coordinator to provide exceptional service as the first point of contact for patients. The role involves managing appointment scheduling, verifying insurance, and maintaining a welcoming environment at our infusion center.

Candidates should have 1–3 years of front desk experience in a medical setting, with strong customer service skills and knowledge of insurance verification. Join a supportive team and contribute to redefining the patient experience.

Qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• Strong understanding of insurance verification, billing basics, and the patient intake process.
• Knowledge of medical terminology and patient-facing protocols.

Responsibilities

• Greet patients and manage scheduling and coordination.
• Verify patient insurance and update demographic information.
• Keep the front desk and reception area organized and inviting.

Skills

Customer service

Insurance verification

EHR/EMR systems

Multitasking

Communication skills

Education

High School Diploma or GED

Tools

Scheduling software

Job description

IVX Health in Boynton Beach, Florida, is seeking a Front Desk Coordinator to provide exceptional service as the first point of contact for patients. The role involves managing appointment scheduling, verifying insurance, and maintaining a welcoming environment at our infusion center.

Candidates should have 1–3 years of front desk experience in a medical setting, with strong customer service skills and knowledge of insurance verification. Join a supportive team and contribute to redefining the patient experience.