Infusion Center Coordinator — Scheduling & Insurance

Vivo Infusion®; Grand Rapids (MI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with match

PTO 3+ weeks

Wellness Reimbursement

Employee Referral Bonus

Tuition Assistance

Employee Assistance Program

Disability Insurance

Life Insurance

Job summary

Vivo Infusion seeks a Clinical Service Specialist in Grand Rapids, MI to support infusion operations, scheduling, authorizations, and benefits verification. This role emphasizes healthcare administrative duties with HIPAA compliance and strong communication skills.

You will work independently and collaborate with clinical staff to ensure smooth patient care. Primary responsibilities include managing patient schedules, verifying insurance benefits, and obtaining required authorizations, while

Qualifications

• 2 years of administrative experience in a healthcare environment required.
• Active CPR/BLS prior to starting work required.
• Working knowledge of medical terminology required.
• 1 year working with insurance authorizations, benefits verifications, and billing preferred.

Responsibilities

• Manages and supports all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean environment, processing payments, and overseeing deliveries.
• Reviews patient cancellations and reschedules treatments; notifies Clinical Operations Manager and nursing staff; calls to remind patients of upcoming appointments.
• Receives deliveries, processes invoices, and coordinates with Accounts Payable.
• Schedules patients for follow-up infusion treatments with the Patient Care Navigator team.
• Maintains HIPAA-compliant handling of patient records and documents; coordinates with referring providers to obtain medical records.
• Prepares reports and maintains statistical records as requested by the Clinic Manager.
• Assists with clinical inventory management and fosters positive relationships with staff and providers.

Skills

Administrative experience

Scheduling

Benefits verification

Insurance authorizations

HIPAA

MS Office

Typing 50+ wpm

Education

High School diploma or equivalent

Medical Assistant Certification / Medical Office experience (preferred)

Tools

Billing databases

MS Office (Excel, Word, PowerPoint)

Job description

Vivo Infusion seeks a Clinical Service Specialist in Grand Rapids, MI to support infusion operations, scheduling, authorizations, and benefits verification. This role emphasizes healthcare administrative duties with HIPAA compliance and strong communication skills.

You will work independently and collaborate with clinical staff to ensure smooth patient care. Primary responsibilities include managing patient schedules, verifying insurance benefits, and obtaining required authorizations, while