Infusion Clinic Coordinator & Benefits Verifier

Infusion PA; Ann Arbor (MI); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Bonus plan

PTO buy-back

PTO rollover

PTO donation program

Wellness reimbursement

Tuition assistance

Professional association reimbursement

Employee assistance program

Short & long-term disability

Life insurance

Job summary

Vivo Infusion in Ann Arbor, MI is seeking a Clinical Service Specialist to manage front-end infusion center operations, verify insurance benefits, and obtain authorizations. The role requires healthcare administrative experience, strong communication, and independent work ability.

Full-time, non-exempt schedule is Mon, Tue, Thu, Fri, 8:30am–5:00pm. Reports to Clinical Operations Manager. Compensation includes a pay range of $20.00–$24.00 hourly plus benefits and bonus opportunities.

Qualifications

• High School graduate or equivalent.
• 2 years administrative experience in a healthcare environment.
• 1 year working with insurance authorizations, benefits verifications, and billing, preferred.
• Active CPR/BLS prior to starting work.
• Intermediate typing skills (50+ wpm) and MS Office proficiency.

Responsibilities

• Manages and supports all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing incoming mail.
• Proactively reviews patient cancellations and reschedules treatments, communicates changes to the Clinical Operations Manager and nursing staff, and calls to remind patients of upcoming appointments.
• Receives deliveries, reviews invoices for accuracy, and coordinates with Clinic Manager to authorize payment followed by sending to Accounts Payable.
• Schedules patients for follow-up infusion treatments in coordination with Patient Care Navigator team.
• Collaborates with referring providers to obtain medical records and ensures documents are available for review, HIPAA compliant.
• Maintains statistical records and prepares reports as requested by Clinic Manager.
• Assists with clinical inventory management with the Clinical Operations Manager.
• Fosters positive relationships with staff, referring physicians, and external agencies.

Skills

Self-motivation

Communication skills

Computer skills

Medical terminology

Education

High school diploma

Medical Assistant Certification

CPR/BLS certification

Insurance authorizations knowledge

MS Office proficiency

Tools

Billing databases

Job description

Vivo Infusion in Ann Arbor, MI is seeking a Clinical Service Specialist to manage front-end infusion center operations, verify insurance benefits, and obtain authorizations. The role requires healthcare administrative experience, strong communication, and independent work ability.

Full-time, non-exempt schedule is Mon, Tue, Thu, Fri, 8:30am–5:00pm. Reports to Clinical Operations Manager. Compensation includes a pay range of $20.00–$24.00 hourly plus benefits and bonus opportunities.