Infusion Center Administrative Specialist

Infusion PA; Plymouth (MN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Bonus plan 5%

Wellness reimbursement

Tuition assistance

Professional association reimbursement

Employee Assistance Program (EAP)

Disability insurance

Life insurance

Job summary

Vivo Infusion in Plymouth, MN is seeking a motivated Clinical Service Specialist to support our infusion team. The role focuses on scheduling, authorizations, benefits verification, and front-end operations, with a Monday–Friday 8:00 am to 4:30 pm schedule and non-exempt status.

You will verify insurance, obtain authorizations, process payments, assist clinical staff, and maintain HIPAA-compliant records. We offer a 5% bonus target, wellness reimbursement of $360 annually, tuition and

Qualifications

• High School graduate or equivalent required.
• 2 years of administrative experience in a healthcare environment, required.
• Medical Assistant Certification or Medical Office experience, preferred.
• 1 year working with insurance authorizations, benefits verifications, and billing, preferred.
• Working knowledge of medical terminology, required.
• Active CPR/BLS prior to starting work, required.

Responsibilities

• Manages and supports all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing the handling of incoming mail.
• Proactively reviews patient cancellations and reschedules treatments to ensure the treatment plan is followed. Communicates any changes to the Clinical Operations Manager and nursing staff as needed. Additionally, calls to remind patients of their upcoming appointments.
• Receives deliveries, collects invoices, reviews for accuracy and consistency, connects with the Clinic Manager to authorize payment, and then sends to Vivo Accounts Payable team.
• Schedules patients for follow-up infusion treatments working closely with the Patient Care Navigator team to assist and coordinate.
• Collaborates with referring providers to obtain and file medical records, ensuring all relevant documents are available for the medical team’s review. Maintains efficiency and accuracy while adhering to HIPAA guidelines in handling patient records and documents.
• Proficient in using information systems, maintaining statistical records, and preparing reports as requested by the Clinic Manager.
• Assists with clinical inventory management in collaboration with the Clinical Operations Manager.
• Fosters positive and collaborative relationships with professional staff, co-workers, referring physician offices, ancillary departments, and external agencies.
• Potential travel to other local Vivo clinics to provide administrative support if needed.

Skills

Administrative experience

Scheduling

Benefits verification

Insurance authorizations

HIPAA knowledge

Education

High School diploma

Medical Assistant Certification

Tools

Electronic Medical Records (EMR)

Computer skills

Medical terminology

Job description

Vivo Infusion in Plymouth, MN is seeking a motivated Clinical Service Specialist to support our infusion team. The role focuses on scheduling, authorizations, benefits verification, and front-end operations, with a Monday–Friday 8:00 am to 4:30 pm schedule and non-exempt status.

You will verify insurance, obtain authorizations, process payments, assist clinical staff, and maintain HIPAA-compliant records. We offer a 5% bonus target, wellness reimbursement of $360 annually, tuition and