Infrastructure Support II

Kelly Science, Engineering, Technology & Telecom; Moline (IL); On-site; USD 39,000 - 50,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom in Moline, IL is seeking an Infrastructure Support II for an onsite contract role. The incumbent will monitor, manage, report, collaborate, and triage changes to the IT infrastructure within established processes.

The position requires 5+ years of infrastructure experience, ability to handle on-call rotation, and strong communication to support daily operations and ongoing infrastructure delivery.

Qualifications

• Must have 5+ years in infrastructure support or a related role.
• Experience with monitoring, reporting, and triaging changes to IT infrastructure.
• Proven ability to analyze infrastructure problems and apply fixes.
• Demonstrated teamwork and strong verbal/written communication.

Responsibilities

• Monitor, manage, report, collaborate, and triage changes to IT infrastructure within defined processes.
• Handle low-complexity infrastructure issues and implement routine changes with review.
• Provide basic infrastructure support to a defined portion of an infrastructure technology.
• Deliver infrastructure services to support multi-functional business needs.
• Interact with business partners on tactical issues and coordinate with suppliers as needed.

Skills

Monitoring

Incident management

Change management

Collaboration

Written communication

On-call support

Job description

Title: Infrastructure Support II

Pay Rate: $32 per hour

Location: Moline, IL, 61265

Duration: Until 10/2026 (This position will extend. It is an ongoing need)

Type - W2 contract (No C2C)

POSITION TITLE: Infrastructure Support II

This role is onsite

Note- Candidates who just have basic support desk experience aren't a good fit - they MUST have demonstrated experience with infrastructure support to be considered for this role.

• Responsible for monitoring, managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes.
• Works on low complexity infrastructure problems; routine changes and improvements to existing processes, with review.
• The role provides infrastructure support at a basic level to deliver functionality on a defined portion of a single infrastructure technology.
• Delivers infrastructure technology for multi-functional business
• May have some interaction with functional business partners on tactical issues and limited contact with suppliers.

Skill Set Requirements: 5+ years of experience required for the following skills set

• Experience with the following Infrastructure support activities: monitoring (primary responsibility), managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes
• Experience in infrastructure and application domain functions
• Practical experience in monitoring and managing, event, change and incident management
• Must be able to perform and apply information analysis to resolve infrastructure problems.
• Demonstrated experience with identifying, analyzing, selecting, and applying (with guidance) the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.
• Experience with working in a collaborative team environment
• Excellent verbal and written communication skills
• Flexible and able to support Oncall if needed , 24X7 work rotation as needed