Infrastructure Support Analyst

Roehl Transport; Marshfield (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Roehl Transport is seeking an entry-level Infrastructure Support Analyst to provide technical support for over 500 users across 13 locations and 2,000 drivers. The role emphasizes customer service and resolving complex software/hardware issues, including Microsoft Desktop tech, printers, VoIP systems, and hardware.

You will work to ensure team members have the tools needed to support drivers and customers, with knowledge of Active Directory and network services, and a potential bonus for

Qualifications

• Recent college or tech school graduate entry-level opportunity.
• Experience with Microsoft Desktop technologies (RDS/Office), printers, VoIP, and desktop/laptop hardware.
• Knowledge of Active Directory and network services (DNS, DHCP, WINS) desired.

Responsibilities

• Provide technical support for 500+ users across 13 locations.
• Install, configure, and troubleshoot Microsoft Desktop technologies and related hardware.
• Deliver exceptional customer service while researching, identifying, and resolving issues.

Skills

Analytical thinking

Problem-solving

Customer service

Education

Recent college or tech school graduate

Tools

RDS

Office

Printers

VoIP

Desktop hardware

Active Directory

DNS

DHCP

WINS

Office 365

SharePoint

Windows 7/8/10

Cisco voice/video

System Center

Job description

The Opportunity

As an Infrastructure Support Analyst, you make a difference by providing technical support for over 500 users across 13 different locations and wireless access and intranet service for our 2,000 professional drivers—this exciting opportunity to provide exceptional customer service and technical support across many complex software and hardware technologies.

The Opportunity

As an Infrastructure Support Analyst, you make a difference by providing technical support for over 500 users across 13 different locations and wireless access and intranet service for our 2,000 professional drivers—this exciting opportunity to provide exceptional customer service and technical support across many complex software and hardware technologies.

You create Driver Success by ensuring that our team members have the necessary technology tools to support our professional drivers and our customers.

The Fit

At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We are looking for someone who shares our values and is motivated to grow with our successful team! We work hard and have fun collaborating as we accomplish our goals.

You will use your strong analytical and problem-solving skills to determine how to proactively identify, research, resolve and document technical issues that arise. Additionally, you use your superb customer service skills to work closely with end-users to ensure they have an exceptional customer service experience.

We are looking for someone with expertise in installing, configuring, and troubleshooting Microsoft Desktop technologies, including RDS and Office, printers, VoIP phone systems, and desktop/laptop hardware components in a 24x7 Service Level environment.

You will need knowledge of Active Directory and network services (DNS, DHCP, and WINS) and experience configuring and troubleshooting mobile devices.

A big plus if you have experience with Office 365, SharePoint, Windows 7, 8, & 10, Cisco voice & video technologies, and the Microsoft System Center Suite.

The Experience

This is an entry-level opportunity that is ideal for a recent college or tech school graduate.

The Wage

You will receive a competitive hourly wage, a variable compensation bonus, medical, dental, 401k, profit sharing, and paid time off! We even offer tuition reimbursement if you want to advance your education further!

The Company

Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Sixty years later, Roehl Transport, still family-owned, has grown to one of the nation's largest, most progressive, and safest transportation and logistics companies.

At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We work hard and have fun collaborating as we accomplish our goals.