Infrastructure Support Analyst

Roehl Transport, Inc.; Marshfield (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Profit sharing

Paid time off

Tuition reimbursement

Job summary

Roehl Transport is seeking an Infrastructure Support Analyst to deliver technical support for over 500 users across 13 locations and to maintain wireless access and intranet services for our drivers. The role emphasizes exceptional customer service and proactive issue resolution.

You will work with Active Directory, DNS, DHCP and mobile device configurations in a 24x7 environment, installing and troubleshooting Microsoft desktop technologies, VoIP, and related hardware.

Qualifications

• Entry-level role for a recent graduate.
• Experience with desktop support and troubleshooting is a plus.
• Knowledge of Windows and Office deployments helps performance.

Responsibilities

• Provide technical support for 500+ users across 13 locations.
• Install, configure, and troubleshoot Microsoft desktop technologies (RDS, Office).
• Support printers, VoIP phones, and desktop/laptop hardware.
• Document issues and resolutions for knowledge sharing.

Skills

Active Directory

DNS

DHCP

WINS

RDS

Education

Recent graduate

Tools

Office 365

SharePoint

Windows SCCM

Cisco VoIP

Job description

The Opportunity:

As an Infrastructure Support Analyst, you make a difference by providing technical support for over 500 users across 13 different locations and wireless access and intranet service for our 2,000 professional drivers—this exciting opportunity to provide exceptional customer service and technical support across many complex software and hardware technologies.

You create Driver Success by ensuring that our team members have the necessary technology tools to support our professional drivers and our customers.

The Fit:

At Roehl Transport, our values guide our daily interactions with each other and our customers. Each daywe live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We are looking for someone who shares our values and is motivated to grow with our successful team! We work hard and have fun collaborating as we accomplish our goals.

You will use your strong analytical and problem-solving skills to determine how to proactively identify, research, resolve and document technical issues that arise. Additionally, you use your superb customer service skills to work closely with end-users to ensure they have an exceptional customer service experience.

We are looking for someone with expertise in installing, configuring, and troubleshooting Microsoft Desktop technologies, including RDS and Office, printers, VoIP phone systems, and desktop/laptop hardware components in a 24x7 Service Level environment.

You will need knowledge of Active Directory and network services (DNS, DHCP, and WINS) and experience configuring and troubleshooting mobile devices.

A big plus if you have experience with Office 365, SharePoint, Windows 7, 8, & 10, Cisco voice & video technologies, and the Microsoft System Center Suite.

The Experience:

This is an entry-level opportunity that is ideal for a recent college or tech school graduate.

The Wage:

• competitive hourly wage
• variable compensation bonus
• medical
• dental
• 401k
• profit sharing
• paid time off!
• tuition reimbursement if you want to advance your education further!

The Company:

Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Sixty years later, Roehl Transport, still family-owned, has grown to one of the nation's largest, most progressive, and safest transportation and logistics companies. At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We work hard and have fun collaborating as we accomplish our goals.