Infrastructure Operations Lead - NOC/SOC & Cloud

Via Logic LLC; Rockville (MD); On-site; USD 120,000 - 150,000; Full time

Job summary

Leidos in Rockville, MD seeks an experienced Infrastructure Operations Manager to lead the design, implementation, and operation of IT infrastructure for a high-visibility HHS program. You will head multiple task areas including NOC/SOC, network, storage, servers, and middleware, ensuring SLAs and secure, compliant operations.

You will guide planning, execution, and optimization of infrastructure projects, manage budgets, and coordinate with program staff and stakeholders.

Qualifications

• Bachelor’s degree or related field with 10+ years of related experience; minimum 5+ years in project management.
• U.S. Citizenship is required.
• Ability to obtain a Public Trust clearance and 3 years of residency in the U.S.
• Ability to lead teams, make critical decisions, and resolve conflicts.
• Experience managing multiple projects concurrently.
• Experience managing Infrastructure Operations including NOC/SOC and Data Center Operations.
• Experience hosting virtual presentations and meetings using collaboration tools.
• Proficiency with Azure, AWS, and AI technologies; understanding DNS in on-premise and cloud.
• Proficiency in budget planning and management.
• Strong understanding of risk management principles and practices.
• Knowledge of Incident, Request, Problem, Configuration, and Change Management practices.

Responsibilities

• Lead day-to-day operation and maintain designated service delivery infrastructure (network, storage, server, virtualization, OS, middleware, and applications).
• Lead planning, execution, and operation of infrastructure projects aligned with customer mission.
• Ensure successful operation of systems in a timely, accurate, and efficient manner.
• Maintain maximum production system availability per SLAs.
• Evaluate, recommend, and install tools for infrastructure operations; identify and report issues.
• Collaborate with infrastructure teams to troubleshoot, repair, and escalate incidents and communicate issues to customer and management.
• Implement and manage scheduling tools for job execution and workflows.
• Facilitate technical meetings with program staff and stakeholders; create agendas and minutes.
• Provide weekly and monthly status and invoice reports covering progress, cost, schedule, quality assurance, configuration, and security services.
• Support change management, communications, and training for new services and capabilities.
• Identify and mitigate risks to program and project delivery; develop contingency plans.
• Manage project budgets and ensure resources align with budgets.
• Monitor procurement for HW/SW, licenses, maintenance, and service agreements; notify customer of expirations per SLA.
• Support budgeting process and projection of fiscal year operational costs.

Skills

Leadership

Team management

Infrastructure operations

NOC/SOC

Cloud platforms

Budget management

Risk management

Incident/change management

Virtual communication

Education

Bachelor’s degree or related field

10+ years of related experience

5+ years managing projects

Tools

Azure

AWS

AI technologies

Job description

Leidos in Rockville, MD seeks an experienced Infrastructure Operations Manager to lead the design, implementation, and operation of IT infrastructure for a high-visibility HHS program. You will head multiple task areas including NOC/SOC, network, storage, servers, and middleware, ensuring SLAs and secure, compliant operations.

You will guide planning, execution, and optimization of infrastructure projects, manage budgets, and coordinate with program staff and stakeholders.