Operations Manager

Leidos Inc; Rockville (MD); On-site; USD 120,000 - 180,000; Full time

Job summary

Leidos is seeking an experienced Infrastructure Operations Manager to lead the design, implementation, and operation of IT infrastructure for a high-visibility Health IT effort in Rockville, MD. The role involves coordinating multiple infrastructure domains, budgets, and vendor relationships while ensuring systems meet HHS standards.

The candidate will lead virtual meetings, deliver weekly status updates and monthly invoices, and work with Program staff to manage risks and changes. A U.S.

Qualifications

• Bachelor's degree in a related field with 10+ years of related experience and 5+ years in managing projects.
• US citizenship and ability to obtain Public Trust Clearance.
• Ability to lead teams and make critical decisions, resolve conflicts, and manage multiple projects.
• Experience with Infrastructure Operations including NOC/SOC, Data Center Operations.
• Experience hosting effective virtual presentations using collaboration tools.
• Proficient with Azure, AWS, and AI technologies; understanding of DNS in on-prem and cloud.
• Budget planning and management; strong risk management principles.
• Knowledge of Incident, Request, Problem, Configuration, and Change Management practices.

Responsibilities

• Lead day-to-day operation and maintain designated service delivery infrastructure, including network, storage, server, virtualization, operating system, platform, middleware, and applications.
• Lead planning, execution, and operation of infrastructure systems and projects aligned with customer requirements.
• Ensure the successful operation of systems in an accurate, efficient and timely manner.
• Maintain maximum availability of production systems per SLAs.
• Evaluate, recommend and install tools for infrastructure operations and report problems.
• Troubleshoot and escalate issues with customer and management.
• Implement and manage scheduling tools for job execution and interdependencies.
• Participate in meetings, provide agendas and minutes for face-to-face and online meetings.
• Provide weekly updates and monthly status/invoice reports for progress, cost, schedule, QA, configuration management, and security services.
• Support Change management, communications, and training for adoption of new services.
• Identify and mitigate risks and develop contingency plans.
• Manage project budgets and ensure alignment with available resources.
• Monitor procurement for HW/SW licenses and maintenance; notify expirations per government SLA.
• Support budgeting processes and projection of annual operational costs.

Skills

Team leadership

Communication skills

Conflict resolution

Problem solving

Education

Bachelor's degree in related field

Tools

Azure

AWS

AI technologies

DNS

Job description

Description

The Leidos Enterprise Health Division is seeking an experienced Infrastructure Operations Manager to support a highly visible Technology (IT) services effort at the Health Human & Human Services (HHS) in Rockville, MD.

This position is contingent upon contract award expected in early 2027

We are looking for an experienced Infrastructure Operations Manager to lead multiple task areas including, but not limited to Designing, Implementing, and Operating Infrastructure. The candidate will serve as a task order leader in a team environment that will maintain functionality of IT systems in accordance with HHS standards.
The type of services required to be provided are: Overall Project, Contract Management, Infrastructure Operations, NOC/SOC, Network Operations, Security Operations, UCC Operations, and Mobile Communications. The candidate is expected to work independently and collaboratively in a team environment with good communication and interpersonal skills to work in a customer-focused team environment.

Responsibilities

• Lead day-to-day operation and maintain designated service delivery infrastructure, which may include, but not be limited to, network, storage, server, virtualization, operating system, platform and/middleware, and application software.
• Lead planning, execution, and operation infrastructure systems and projects including process improvement, infrastructure, reporting and more, ensuring they are aligned with the customer mission and business requirements.
• Ensure the successful operation of systems in an accurate, efficient and timely manner.
• Maintain maximum availability of the production systems in accordance with SLAs.
• Evaluate, recommend and install tools for infrastructure operations; and identify and report problems including, but not limited to, system, file, disk, and application problems.
• Work with infrastructure teams to perform troubleshooting, repair, and escalation of incidents and problems and communicate any issues with customer and management team.
• Implement and manage scheduling tools for managing/automating job execution (e.g., workflow processes, interdependencies, requirements, file exchange functions).
• Participate in, or facilitate, technical meetings, conference calls and workgroups with Program staff and stakeholders. Provide meeting facilitation services and create meeting agendas, meeting minutes for face-to-face and online meetings.
• Provide weekly updates and separate monthly status and invoice reports for task areas that include information on progress, cost, schedule, quality assurance, configuration management, and security services.
• Support Change management, communications, and training to facilitate the timely adoption and ongoing use of new and improved services, functions, and capabilities.
• Work with teams to identify and mitigate risks associated with program and project delivery. This includes assessing potential issues and developing contingency plans.
• Manage project budgets, ensuring that financial resources are allocated efficiently and that the projects stay within budget.
• Perform effective procurement monitoring for all HW/SW, license, maintenance, and service agreements, providing notification to customer of any expirations with government SLA requirements.
• Support budgeting process and projection of fiscal year operational costs.

Minimum Education and Experience

• Bachelor's degree or related field, plus ten years of (10) years or more of related experience; five (5) years or more experience in managing projects
• Must be a U.S. Citizen.
• Ability to obtain a Public Trust Clearance, and 3 years consecutive residency in the US.
• Ability to lead teams and make critical decisions, and resolve conflicts as required.
• Candidate must have specialized experience working on multiple projects, simultaneously.
• Experience managing Infrastructure Operations to include, but not limited to NOC/SOC, Data Center Operations, and special projects.
• Experience hosting effective virtual presentations and meetings, using collaboration tools including video calls, file sharing, and whiteboarding.
• Proficient with Azure, AWS, and AI technologies. Has a good understanding of DNS technology, on premise and in the Cloud.
• Proficient in budget planning and management.
• Strong understanding of risk management principles and practices.
• Knowledge of Incident, Request, Problem, Configuration, and Change Management practices.

Desired Qualifications

• Experience with working at HHS agencies
• PMP Certification
• ITIL certification

Pay Range

Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.