Infrastructure & M365 Systems Analyst (Hybrid)

G-TECH Services, Inc.

Michigan

Hybrid

USD 69,000 - 96,000

Full time

14 days+

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Job summary

G-TECH Services, Inc. seeks an experienced Business Systems Analyst to support infrastructure technology projects across Networking, Servers, Workstations, Microsoft 365, VoIP/Telecommunications, and Service Center teams in Pontiac, MI.

The role is a contract long term with hybrid work—minimum 2 days onsite per week. Responsibilities include gathering requirements, documenting processes, supporting testing and training, and delivering effective technology solutions with strong stakeholder

Qualifications

5+ years of Business/System Analyst experience.
Strong Microsoft 365/M365 experience.
Experience supporting IT infrastructure projects.
Excellent analytical, problem-solving, written, and verbal communication skills.
Strong multitasking and project coordination abilities.
Self-starter with strong ownership and customer-service mindset.

Responsibilities

Gather, analyze, and document business and technical requirements.
Work with stakeholders to understand business processes and identify improvements.
Support data analysis, solution design, testing, implementation, and user training.
Develop technical requirements, procedures, RFPs, and project deliverables.
Troubleshoot issues and provide effective technology solutions.
Manage multiple projects while maintaining strong communication and customer focus.