Infrastructure Support - Help Desk I

V-Soft Consulting Group, Inc.; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Dental Vision

401(k) plan

Competitive compensation

Job summary

V-Soft Consulting Group, Inc. is hiring for an Infrastructure Support - Help Desk I in Madison, WI. This role focuses on assisting end users with technical issues, documenting problems, and ensuring timely resolutions.

Strong customer service and basic IT troubleshooting are essential. You will respond to calls and emails, follow established guidelines, and provide support across a range of IT topics. The position offers full benefits and opportunities to grow within a nationwide technology

Qualifications

• Responds to telephone calls, email, and personnel requests for technical support.
• Knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.

Responsibilities

• Responds to telephone calls, email, and personnel requests for technical support.
• knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.

Skills

Problem tracking

Technical problem solving

End-user support

Customer service

IT troubleshooting

Call center experience

Job description

Primary Location: Madison, WI

V-Soft Consulting is currently hiring for a Infrastructure Support - Help Desk I for our premier client in Madison, WI.

Knowledge and Skills:

• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Identifies, researches, and resolves technical problems.
• Provides support to end users on a variety of issues.
• Customer service
• Basic IT Troubleshooting
• Call center experience preferably in an IT setting

What you’ll do:

Job Responsibilities:

• Responds to telephone calls, email, and personnel requests for technical support.
• knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.