Infra Operations & IAM Leader (Remote)

CDW; Chicago (IL); Hybrid; USD 140,000 - 180,000; Full time

Job summary

CDW is seeking a Manager, Infrastructure Operations & Identity Management to lead a team responsible for the day-to-day operation, maintenance, and support of critical enterprise infrastructure platforms, with a hands-on technical leadership style.

The role requires strong experience with Windows and Linux servers, storage, certificates, IAM tools, and ITIL processes, driving 24x7 reliability while balancing strategic priorities and ongoing improvements. Remote / Hybrid in Evanston, IL.

Responsibilities

• Lead, coach, and develop a team of infrastructure engineers and administrators.
• Establish accountability, prioritize workload, and ensure timely completion of operational activities.
• Windows and Linux servers.
• Storage platforms.
• Certificate management.
• Core operating system administration.
• Oversee server lifecycle activities, including upgrades, patching, maintenance, and decommissioning.
• Ensure timely resolution of service requests, incidents, and operational issues.
• Lead change management activities in accordance with ITIL best practices, including peer reviews and risk assessments.
• Drive incident, problem, and root cause management processes to improve service reliability and reduce recurring issues.
• Maintain operational readiness in a 24x7 environment, including on‑call support processes and escalation management.
• Partner with security, engineering and architecture teams to ensure infrastructure stability, compliance and performance.
• Support IAM platforms and related operational processes while maintaining a primary focus on infrastructure operations.
• Develop and report on operational metrics, team performance, service levels and continuous improvement initiatives.

Job description

CDW is seeking a Manager, Infrastructure Operations & Identity Management to lead a team responsible for the day-to-day operation, maintenance, and support of critical enterprise infrastructure platforms, with a hands-on technical leadership style.

The role requires strong experience with Windows and Linux servers, storage, certificates, IAM tools, and ITIL processes, driving 24x7 reliability while balancing strategic priorities and ongoing improvements. Remote / Hybrid in Evanston, IL.