Global WIAM Manager - IAM Strategy & Automation (Remote)

Corporation Service Company; Wilmington (DE); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid/Remote work options

Annual leave and benefits

Bonuses or incentive plans

Job summary

Corporation Service Company seeks a Workforce Identity and Access Management (WIAM) Manager to lead a global cybersecurity team within Enterprise Technology. The role focuses on WIAM governance, products, service delivery, audit readiness, and risk reduction.

You will own IAM change, incident, release, on-call processes, drive automation and modernize WIAM workflows, report on OKRs and KPIs, and manage vendor relationships and budgets in a remote-capable environment.

Qualifications

• 8 years of proven experience leading global IT or cybersecurity teams with accountability for service delivery, operational excellence, and continuous improvement.
• Strong Workforce IAM experience across governance, lifecycle management, access management, certifications, authentication, directory services, and related controls.
• Experience with SailPoint, Microsoft Entra ID, Active Directory, ServiceNow, HashiCorp, and related IAM technologies.
• Ability to translate business, risk, audit, compliance, and operational requirements into practical IAM controls, roadmaps, governance models, and measurable outcomes.
• Experience with Agile, Waterfall, or hybrid delivery models, including prioritization, requirements gathering, backlog management, and project execution.
• Strong service mindset with experience improving customer satisfaction, policies, standards, procedures, compliance evidence, and measurable IAM outcomes.
• Strong stakeholder, vendor, communication, analytical, troubleshooting, and cross-functional collaboration skills.
• CISSP, CISM, or technology-specific certifications in SailPoint, Microsoft, security, or identity technologies preferred.

Responsibilities

• Lead, coach, and develop a global IAM cyber security team.
• Serve as product owner for Workforce IAM, defining roadmaps that support cybersecurity and technology goals, business requirements, regulatory expectations, operational stability, and cyber risk reduction.
• Mature IAM platforms and processes.
• Own IAM change, incident, problem, release, escalation, on-call, root cause, remediation, hypercare, and lessons-learned processes.
• Improve service quality through meeting or exceeding SLAs, ticket triage, automation, documentation, runbooks, peer reviews, and continuous improvement practices.
• Lead IAM and Privileged Access Management (PAM) governance, entitlement reviews, compliance evidence, audit responses, and control improvements aligned to cybersecurity frameworks and regulatory expectations.
• Lead joiner, mover, leaver, human and non-human identity lifecycle processes.
• Drive automation and modernization of WIAM workflows including provisioning, deprovisioning, certifications, application onboarding, and access controls.
• Establish and report on OKRs and KPIs.
• Manage vendor relationships, budgets, costs, and delivery outcomes.

Skills

Governance

Lifecycle management

Access management

Certifications

Authentication

Directory services

IAM controls

Agile methodologies

Cross-functional collaboration

Vendor management

Communication skills

Education

CISSP

CISM

SailPoint/Microsoft certs

Tools

SailPoint

Microsoft Entra ID

Active Directory

ServiceNow

HashiCorp

Job description

Corporation Service Company seeks a Workforce Identity and Access Management (WIAM) Manager to lead a global cybersecurity team within Enterprise Technology. The role focuses on WIAM governance, products, service delivery, audit readiness, and risk reduction.

You will own IAM change, incident, release, on-call processes, drive automation and modernize WIAM workflows, report on OKRs and KPIs, and manage vendor relationships and budgets in a remote-capable environment.