Senior Program Manager

CDW; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

A leading IT solutions provider is seeking a Senior Manager, Technical Program Management to lead and mentor a team focused on complex infrastructure programs. This role involves partnering with executive leadership, managing vendor relationships, and improving program management processes across data centers, networking, and cloud platforms. The ideal candidate should have extensive experience in managing large-scale technical programs, strong stakeholder management skills, and familiarity with tools like Jira and ServiceNow, as well as relevant qualifications in project management.

Qualifications

• 5+ years of managing large-scale technical programs in an enterprise environment.
• Experience managing senior stakeholder relationships, including executive-level communication.
• 2+ years of leading cross-functional project delivery teams.

Responsibilities

• Lead and mentor a team of Technical Project Leads.
• Own delivery of complex infrastructure programs.
• Partner with stakeholders to align program outcomes.

Skills

Managing large-scale technical programs

Stakeholder relationship management

Effective communication

Jira (planning & tracking)

ServiceNow (demand and resource management)

Infrastructure knowledge (data centers, networking, firewalls, cloud)

Education

Bachelor’s degree in Computer Science, Information Systems, or Business

PMP certification

PMI-ACP certification

ITIL certification

Tools

Jira

ServiceNow

Job description

Senior Manager, Technical Program Management (Infrastructure)

Remote / Work from Home

Working Eastern Standard Time hours (EST)

Contract to Hire (W2 only)

CDW is seeking a Technical Program Management to lead a highly visible infrastructure-focused program delivery function supporting enterprise initiatives. This role manages a team of 10–11 Technical Project Leads and serves as a key partner to executive leadership, acting as a trusted right hand in driving large-scale, complex infrastructure programs.

Responsibilities

• Lead and mentor a high-performing team of Technical Project Leads, with full people-management responsibility
• Own delivery of complex infrastructure programs spanning data centers, networking, firewalls, and cloud platforms
• Partner with technical and business stakeholders (up to executive level) to align program outcomes with enterprise goals
• Provide weekly executive-level reporting on program status, risks, dependencies, and resource utilization
• Drive risk management, capacity planning, and cross-functional coordination across infrastructure domains
• Improve and scale project/program management processes, standards, and reporting
• Manage vendor relationships and support operational and capital budget planning

Experience Sought

• 5+ years managing large-scale technical programs or project portfolios in an enterprise environment (infrastructure strongly preferred)
• 5+ years managing senior stakeholder relationships, including executive-level communication
• 2+ years leading cross-functional project delivery teams; people leadership experience strongly preferred
• Strong experience with Jira (planning & tracking) and ServiceNow (demand and resource management) desired
• Deep understanding of infrastructure domains: data centers, networking (wired/wireless), firewalls, and cloud
• Ability to operate effectively in ambiguous, fast-moving environments with a high degree of accountability
• Highly organized, detail-oriented, and confident leading in a highly visible role

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or Business (Project Management focus)
• PMP, PMI-ACP, and/or ITIL certifications

Why This Role

This is a mission-critical leadership position with direct exposure to senior leadership and enterprise initiatives. If you thrive in complexity, enjoy building strong teams, and want to drive real impact across large-scale infrastructure programs, this role offers both visibility and influence.