Remote Global WIAM Manager | IAM Leader

CSC; Wilmington (DE); On-site; USD 130,000 - 180,000; Full time

Job summary

CSC in Wilmington, Delaware, is seeking a Workforce Identity and Access Management (WIAM) Manager to lead a global cyber security IAM team within Enterprise Technology. You will own roadmaps, governance, and service delivery, aligning with regulatory requirements and business priorities.

You will mature IAM platforms, manage on-call processes, and drive automation while reporting OKRs and KPIs. Strong leadership and stakeholder collaboration are essential.

Qualifications

• 8 years of proven experience leading global IT or cybersecurity teams with accountability for service delivery, operational excellence, and continuous improvement.
• Strong Workforce IAM experience across governance, lifecycle management, access management, certifications, authentication, directory services, and related controls.
• Experience with SailPoint, Microsoft Entra ID, Active Directory, ServiceNow, HashiCorp, and related IAM technologies.
• Ability to translate business, risk, audit, compliance, and operational requirements into practical IAM controls, roadmaps, governance models, and measurable outcomes.
• Experience with Agile, Waterfall, or hybrid delivery models, including prioritization, requirements gathering, backlog management, and project execution.

Responsibilities

• Lead, coach, and develop a global IAM cyber security team.
• Own IAM roadmaps that support cybersecurity, technology goals, regulatory expectations, and risk reduction.
• Mature IAM platforms and processes.
• Own IAM change, incident, problem, release, escalation, on-call, root cause, remediation, hypercare, and lessons learned.
• Improve service quality by meeting SLAs, triage tickets, automation, documentation, and runbooks.
• Lead IAM and PAM governance, entitlement reviews, audit responses, and control improvements.
• Lead joiner/mover/leaver and human/non-human identity lifecycle processes.
• Drive automation and modernization of WIAM workflows (provisioning, deprovisioning, certifications, onboarding, access controls).
• Establish and report on OKRs and KPIs.
• Manage vendor relationships, budgets, costs, and delivery outcomes.

Skills

Global IAM leadership

IAM governance & lifecycle

Agile/Hybrid delivery

Stakeholder & vendor mgmt

Communication & collaboration

Tools

SailPoint

Microsoft Entra ID

Active Directory

ServiceNow

HashiCorp

Job description

CSC in Wilmington, Delaware, is seeking a Workforce Identity and Access Management (WIAM) Manager to lead a global cyber security IAM team within Enterprise Technology. You will own roadmaps, governance, and service delivery, aligning with regulatory requirements and business priorities.

You will mature IAM platforms, manage on-call processes, and drive automation while reporting OKRs and KPIs. Strong leadership and stakeholder collaboration are essential.